If you are experiencing issues while trying to listen to your music on your Jabra BT320s, this troubleshooting guide should point you in the right direction.
On some handsets, users may find that although they can make and receive calls perfectly fine, they may not be able to hear music in stereo if at all. In order to resolve this there are 2 possible fixes:
Fix 1: Hard reset of BT320
- Delete the pairing from your phone. If you are not sure how to do this, please consult your phones user manual.
- Turn off the headset.
- Plug the charger into the headset 3 times, keeping it plugged in for 4 seconds each time before unplugging it.
- Pair the headset to your phone.
Fix 2: Software Update
If the Hard reset hasn’t solved your problem you may need to update the software in your headset. The cable required to update the headset is not included with the headset and is not currently available from Mobile Fun. The cable is the same as a Sony DSC-S650 Digital Camera.
- Download and install the Jabra Software Update Tool.
- Follow any on screen prompts.
- When the update is finished, pair the headset to your phone.
It is extremely important that you do not turn off your computer or unplug the headset during the update process as this could cause irreversible damage to your headset. Mobile Fun will not accept any responsibility for any damage caused to your headset during a software upgrade.
