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Returns

We've made our returns process super simple! Pick a returns method below:


Royal Mail - £3.19 (UK Only)

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  1. Fill in the Returns Form to get your URN (Unique Returns Number).
  2. Print off a Royal Mail pre-paid label to send the parcel back.
  3. Drop off your parcel to one of your local Royal Mail Post Office's. There are over 11,000 post offices to choose from. No printer, no problem, please use this link to find a local Post Office with a printer.
  4. Now sit back and track your parcel all the way back to us!
  5. You will receive a confirmation email once we have processed your return.

Collect+ - £5.50 (UK Only)

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  1. Fill in the Returns Form to get your URN (Unique Returns Number).
  2. Print off a pre-paid label to send the parcel back using our Collect+ returns service.
  3. Drop off your parcel to one of your local Collect+ shops. There are over 5,500 shops to choose from and many have late closing times.
  4. Now sit back and track your parcel all the way back to us!
  5. You will receive a confirmation email once we have processed your return.

For all other returns...

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    1. Fill in the Returns Form to get your URN (Unique Returns Number).
    2. Print the confirmation email that we will send you.
    3. Send your item with the email print out attached to the returns address below. We recommend you use a local tracked or signed for service.
    4. You will receive a confirmation email once we have processed your return.

Our Returns Department address:

Returns Department
MF Group HQ,
Unit 5,
Hanover Drive,
Gravelly Industrial Park,
Birmingham,
B24 8HZ

*Christmas Returns* 

At Mobile Fun we have every confidence that you will be delighted with your purchase, but what happens if you buy a Christmas present early and for whatever reason it turns out on Christmas Day that you need to return it?

Well don't worry, you can organise your Christmas shopping with Mobile Fun a bit earlier this year with the secure knowledge that we are offering an Extended Returns Policy. We have extended our returns period for the Christmas season. Items purchased from Mobile Fun and dispatched during the period from November 1 2021, to December 31, 2021, inclusive may be returned at any time before midnight on January 31 2022, Our returns policy will revert to the standard 30-day period for items purchased after December 31, 2021.

If you refuse to pay any import duty levied against your shipment, resulting in the shipment being returned to Mobile Fun, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.

Need more information? Check out our returns policy here.

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