Returns

We've made our returns process super simple! Pick a returns method below:

Please note any items bought between now and December 23rd will be subject to our Extended Returns Policy. These items can then be returned any time before 2020 January 31st.


Royal Mail - £3.19 (UK Only)

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  1. Fill in the Returns Form to get your URN (Unique Returns Number).
  2. Print off a Royal Mail pre-paid label to send the parcel back.
  3. Drop off your parcel to one of your local Royal Mail Post Office's. There are over 11,000 post offices to choose from. No printer, no problem, please use this link to find a local Post Office with a printer.
  4. Now sit back and track your parcel all the way back to us!
  5. You will receive a confirmation email once we have processed your return.

Collect+ - £5.25 (UK Only)

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  1. Fill in the Returns Form to get your URN (Unique Returns Number).
  2. Print off a pre-paid label to send the parcel back using our Collect+ returns service.
  3. Drop off your parcel to one of your local Collect+ shops. There are over 5,500 shops to choose from and many have late closing times.
  4. Now sit back and track your parcel all the way back to us!
  5. You will receive a confirmation email once we have processed your return.

For all other returns...

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    1. Fill in the Returns Form to get your URN (Unique Returns Number).
    2. Print the confirmation email that we will send you.
    3. Send your item with the email print out attached to the returns address below. We recommend you use a local tracked or signed for service.
    4. You will receive a confirmation email once we have processed your return.

Our Returns Department address:

Returns Department
MF Group HQ,
Unit 5,
Hanover Drive,
Gravelly Industrial Park,
Birmingham,
B24 8HZ

Need more information? Check out our returns policy here.

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