Delivery Information

• Fast, same-day despatch when you order by 6pm on weekdays
• One flat delivery price for your order, no matter how many items you buy
• For partially in-stock orders you pay for delivery only once. We’ll ship what’s in stock now and the rest later at no extra charge
• Track My Order - Detailed tracking on Express delivery options
• Terms and conditions may apply

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Delivery options

Royal Mail Economy: £2.19

Estimated delivery time: 2 to 5 working days

Royal Mail’s reliable economy postal service aims to deliver within 2-5 working days but may take longer. We guarantee to dispatch in-stock items on the same day (Monday to Friday) if you order before 6 pm. This economy delivery method is not available for orders that contain items with batteries or orders that have a total value that is greater than £60.*

DPD Next Working Day Parcel: £6.99

Estimated delivery time: Next working day when ordered before 6pm Monday to Thursday

DPD Next Working Day Parcel guarantees next working day delivery when ordered before 6pm (Monday to Friday) and provides a comprehensive tracking system, including a live driver tracker and a 1-hour delivery window.**

DHL Global Mail: £3.50

Estimated delivery time: 4 to 10 working days

A low cost, reliable international posting service, suitable for your less urgent orders. This service is untracked and is usually delivered within 4-8 working days, or up to 20 working days (depending on location).

DHL International Air Express: From £12.95

Estimated delivery time: 1 to 3 working days working days

Order before 5 pm UK time for a fast, secure and reliable worldwide delivery. Your item will receive priority handling, and benefit from a full on-line tracking facility so you can check your mail’s progress along the way. Usually takes 1-3 working days.

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Service Status during Covid-19

Mobile Fun remains fully operational, accepting and shipping orders daily to all parts of the United Kingdom as well as to the international regions listed further down.
Deliveries are taking place as normal, however there are some areas of the country which will experience a longer delivery time due to the disruption related to the Coronavirus.

Although Royal Mail Economy deliveries can be late, it has been our experience that the majority of late packages arrive just a day or two after the estimated delivery period. Please be aware, however, that although NOT the norm, delays on these services can result in orders taking up to 15 working days from the day of dispatch to arrive. (Due to Convid-19 restrictions)

Please also be aware that we will be unable to resolve a missing or late delivery until after this time has elapsed. If your order has still not been delivered and you have waited the appropriate amount of working days for your order to arrive, please visit our contact page here.

Working Days are classified as Monday to Friday. (If you order was dispatched on Monday, for example, 5 ‘working days’ would be the following Tuesday).

Similarly, although not the norm, please allow up to 15 working days for DHL Global Mail deliveries to arrive. We will be unable to resolve a missing or late delivery until after this time frame. Depending on the country you wish to ship to, this may also affect delivery times.

Delivery estimates exclude the Scottish Highlands.

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Please note:

1. The estimated arrival times are taken directly from information provided by our couriers. These are estimates only, Mobile Fun are not responsible if this varies.

2. All deliveries will require a signature on receipt, apart from those delivered using the Royal Mail services (UK). However, where the value of your total order exceeds £100 or/and includes an high value item – such as a SIM Free phone – then your delivery options will be restricted to a ‘Guaranteed Next Day ’ or ‘Express’ service as detailed above.

3. In exceptional circumstances, we reserve the right to use alternative couriers.

4. Saturday deliveries are at the discretion of the couriers, it is our experience that in most cases they do choose to deliver to residential addresses on Saturday mornings.

5. When signing for a delivery you are accepting the item in the condition it arrives. Please ensure you check your item before signing for it, as we cannot be held responsible for the condition of an item once it has been signed for and accepted.

6. If goods are returned to Mobile Fun because of a failed delivery for any reason, the carriage cost is not refundable. We reserve the right to charge for any extra carriage costs incurred to re-send goods.

7. Missing or delayed items: Please note that we will need to wait 15 days before being able to trace, replace or refund lost items.

8. All transactions will be subject to UK VAT. You are advised to place orders with a shipping destination outside of the EU using the above shipping options (which also operate within some non-EU territories e.g. Jersey & Guernsey – VAT-free zones outside of normal UK and CE trade tariffs);  in doing so you agree to accept the VAT levied against your purchase.

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International Delivery

Mobile Fun delivers to selected countries worldwide. Please note that shipments to International countries may require delivery by a tracked service. Below is a full list of countries which we deliver to:

Key: DHL Global Mail – Estimated Delivery Time | DHL International Air Express – Estimated Delivery Time

Argentina | 5-9 working days | 2-3 working days

Australia | 5-9 working days | 2-3 working days - Also visit our Australian Site.

Austria |  1-3 working days (tracked only)

Bahrain| 2-3 working days (tracked only)

Belgium | Visit Our France Site

Bulgaria | 4-8 working days | 1-2 working days

Canada | Visit Our Canada Site

China | 1-3 working days (tracked only)

Croatia | 5-9 working days | 2-3 working days

Cyprus | 4-8 working days | 1-2 working days

Czech Republic | 4-8 working days | 1-2 working days

Denmark | 3-10 working days | 1-3 working days

Egypt | 6-10 working days | 2-3 working days

Estonia | 4-8 working days | 1-2 working days

Finland | Visit Our Finland Site

France | Visit Our France Site

Germany | Visit our Germany Site

Greece | Visit Our Greece Site

Guernsey | 5-9 working days | 1-2 working days

Hong Kong SAR China | 1-3 working days (tracked only)

Hungary | 4-8 working days | 1-2 working days

Iceland | 3-10 working days | 1-3 working days

Indonesia | 5-9 working days | 2-3 working days

Ireland | Visit Our Ireland Site

Israel | 5-9 working days | 1-3 working days

Italy | 3-10 working days | 1-3 working days

Japan | 3-10 working days | 1-3 working days

Jersey | 5-9 working days | 1-2 working days

Kenya | 5-9 working days | 2-3 working days

Kuwait | 5-9 working days | 2-3 working days

Latvia | 4-8 working days | 1-2 working days

Lithuania | 4-8 working days | 1-2 working days

Luxembourg | 4-8 working days | 1-2 working days

Malaysia | 6-10 working days | 3-4 working days

Malta | 4-8 working days | 1-2 working days

Mexico | 5-9 working days | 2-3 working days

Netherlands | Visit Our Netherlands Site

New Zealand | Visit Our New Zealand Site

Norway | Visit Our Norway Site

Pakistan | 5-9 working days | 2-3 working days

Philippines | 5-9 working days | 2-4 working days

Poland | 3-10 working days | 1-3 working days

Portugal | 3-10 working days | 1-3 working days

Qatar | 6-10 working days | 2-3 working days

Romania | 4-8 working days | 1-2 working days

Saudi Arabia | 1-3 working days (tracked only)

Serbia | 4-8 working days | 1-2 working days

Singapore| Visit Our Singapore Site

Slovakia | 4-8 working days | 1-2 working days

Slovenia | 4-8 working days | 1-2 working days

South Korea | 3-10 working days | 1-3 working days

Spain | Visit Our Spain Site

Sri Lanka | 5-9 working days | 2-3 working days

Sweden | Visit Our Sweden Site

Switzerland | Visit Our Switzerland Site

Taiwan | 5-9 working days | 2-3 working days

Thailand | 5-9 working days | 2-3 working days

Trinidad & Tobago | 5-9 working days | 2-3 working days

Turkey | 5-9 working days | 1-2 working days

United Arab Emirates | 5-9 working days | 2 working days

United States | Visit Our USA Site

Vietnam | 5-9 working days | 2-3 working days

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DDU (Delivery Duty Unpaid) – Orders sent outside of the European Community

All orders sent outside of the UK and EU are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local customs import duty which is charged on the value of the purchase. Payment of these fees is the sole responsibility of the customer. For example, customs duty must be paid on all orders over $200 when shipped to the United States.

Payment of the duty charge is necessary for the release of your order from customs on arrival to your country.

DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy

If you refuse to pay any import duty levied against your shipment, resulting in the shipment being returned to Mobile Fun, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.

Order Tracking

Following your purchase online, Mobile Fun will send you an email confirmation to acknowledge your order and again when your goods have been dispatched from our warehouse.  The email address used, will be the one you provided at the point of purchase or stored within your ‘My Account’ profile.

Looking to track your order? You can track your order by logging into your account here or by using our order tracking tool here.

Returns

When you order from Mobile Fun, we want you to be completely happy with your purchase, however, we understand you may want to return a product. Please see the information here on how to complete a return.

Terms and Conditions

*Please note orders for batteries and power banks may be subject to delays due to dangerous goods shipping requirements.
**Delivery via DPD Next Working Day will take two days for the Northern Highlands, Northern Ireland and other distant areas. For DPD deliveries, we guarantee to dispatch in-stock items on the same day (Monday to Friday) if you order before 6 pm. Please note DPD only delivers Monday-Friday.
***Please note delivery times may be affected during National Bank Holidays.