Terms & conditions

• Online Payment
  For details of security, please see our privacy statement.
  
  Card payments can be made using any of the following methods:
  
  Visa
  Visa Delta
  Maestro/Switch/Solo
  Mastercard
  
  Please note that we do not accept Visa Electron or American Express cards.
  
  If you are ordering outside of the UK, please be aware that your credit card company may charge a currency conversion fee.
  
  
• Payment after placing order online
  If you do not wish to pay online, please complete the online order form and further instructions will be presented.
  
  The following methods of payment are accepted:
  
  Cheque/Postal Order
  
  If you are paying by cheque or postal order, please make cheques payable to 'Mobile Fun Limited' and put your full name and order number on the back of the cheque. Post your cheque to the following address:

  
  
  Mobile Fun Limited
  Unit 16 Network Park
  Duddeston Mill Road
  Birmingham
  B8 1AU
  United Kingdom

  This may take up to 10 working days to clear in full, after which we will process your order and deliver your goods.

  Direct Bank Deposit
  
  This can be arranged at any branch of Barclays Bank with the following details:
  
  

  • Account name: Mobile Fun Limited
  • Account number: 2081 3788
  • Sort code: 20-84-13

  You must provide your order reference number and your full name as the reference requested by your bank. Failure to do so will result in a delay in your order being processed as we will not be able to match your payment to your order.
  
  This may take up to 10 working days to clear in full, after which we will process your order and deliver your goods.

• Bank Transfer
  
  If you are paying by bank transfer, you must provide your order reference number and your full name as the reference requested by your bank. Failure to do so will result in a delay in your order being processed as we will not be able to match your payment to your order.
  
  

  • If you're paying in Pounds Sterling:
  • Account name: Mobile Fun Limited
  • Account number: 2081 3788
  • Sort code: 20-84-13
  • IBAN: GB18BARC20841320813788
  • Swift: BARCGB22

  
  
  

  • If you are paying in Euros:
  • Account name: Mobile Fun Limited
  • Account number: 66712066
  • Sort code: 20-54-78
  • IBAN: GB82BARC20841366712066
  • SWIFT ID: BARCGB22

  Please note: your bank may charge for this service, please make sure to include the banks fees when you pay.

  This may take up to 10 working days to clear in full, after which we will process your order and deliver your goods.

All of our prices are inclusive of VAT. Delivery charges will be calculated during the checkout process, after you choose your preferred delivery method. We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalogue may be mispriced or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure, and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price. We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be despatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for despatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only.

We want your shopping experience to be problem free. An important part of our customer service policy is that all complaints, which you may have about our services, are fully investigated.

We will endeavour to resolve complaints within 5 working days of you advising us. If it is going to take longer to resolve your complaint we will let you know how long it may take to respond more fully.

We have two distinct stages in our complaint procedure which are fully explained below.

Stage 1
Most customers' concerns can be resolved through our customer service teams, as the advisors are fully trained to deal with your complaint quickly and efficiently.

Please email our customer service team at customer.services@mobilefun.co.uk. Please remember to have your order number ready, as this will help us to deal with your complaint more efficiently.

Whilst we will do our utmost to ensure your complaint is resolved to your satisfaction at your initial point of contact, there may be occasions where you are still not satisfied with the response you have received. If this is the case, stage 2 of the process has been designed to assist you.

Stage 2
Please write to our management team who will look into your case. You can be assured of personal attention in resolving the outstanding problem promptly and to your satisfaction. Do not forget to include all details in
regards to your order, including order number, name and your query, giving full explanation of any contact that you have had with Mobile Fun.

General Manager
Mobile Fun Limited
Unit 16 Network Park
Duddeston Mill Road
Birmingham
B8 1AU

Mobile Fun regularly checks this system to ensure that it works and is continually improving, and comments regarding our website or service are greatly appreciated.

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the contract for the purchase of your order within seven days of delivery (starting the day after the receipt of the goods).

To cancel your order before delivery, you must first check your order status within the order tracking facility as detailed in the order tracking section above. If your order has not reached the delivery process, a customer service operative will be able to cancel your order. Please email customer.service@mobilefun.co.uk

To cancel this contract, you must complete the Mobile Fun Returns Form which can be downloaded here and then return it with the unwanted item/s.

You are responsible for returning the items in a re-saleable condition. The item must not have been used, must be complete with all components and the packaging must be not be damaged. Note that if these conditions are not met we may not accept returned goods.

Refunds will be for goods only and will not include any carriage costs paid to us.

We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items. Please ensure that all returns are securely wrapped and packaged. Do not send the original handset box as this will be disposed of if returned.

We cannot be held responsible for any units that have been damaged in transit.

1. If you have not received your order within 15 working days of despatch for Royal Mail First Class delivery or 25 working days for Royal Mail International Delivery (not including Sundays), you must immediately advise Mobile Fun Customer Services of the delay/loss.
2. Before a replacement or refund can be issued for the missing order, the non-delivery declaration form must be completed and returned.
3. The declaration form will be sent to the email address supplied with the initial order. On receipt, the form needs to be completed in full and returned to the freepost address supplied with the form.
4. Due to the Royal Mail Claims Policy, the form cannot be sent by fax and must be sent to us physically via mail.
5. Duplicate forms can be requested from Mobile Fun Customer Services.

1. In addition to your statutory rights, if you wish to return goods outside of the 7 day cancellation period, we operate a 28 day faulty returns period.
   
2. All of the products on sale have met our high quality-control standards.
   
3. Refunds will be for goods only and will not include any carriage costs paid to us.
   
4. Please ensure that all returns are securely wrapped and packaged.
   
5. We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items.
   
6. We cannot be held responsible for any units that have been damaged in transit.
   
7. To return an item, please download a Mobile Fun returns form from the link below and return to Mobile Fun with the faulty product.
   
   Mobile Fun Returns Form
   
   
8. Any Item/s that is returned must be attached with a fully completed Mobile Fun returns form (downloadable from link above). Any return that is not accompanied with the returns form will be held by Mobile Fun for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.
9. We do not operate a try before you buy policy.
   
10. Any goods found to be defective within 28 days will be replaced.
    
11. Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense.
    
12. If you wish to return goods which are not faulty, we will accept the return providing the goods are in a good clean condition in the original packaging and having not been used. These goods can be exchanged for other products, subject to the difference in costs being incurred. Items returned for a refund, when the goods are not faulty will be charged a handling fee of 15%.
    
13. Used earpieces and Bluetooth headsets will not be accepted due to hygiene reasons.
    
14. Software disks, games, UMD disks, films and creams cannot be returned if the security seal has been broken.
    
15. In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued (i.e. memory card reading faults, handset not powering up etc.).
    
16. Replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 5 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
    
17. Refunds by credit card are made to the same credit card that was used for the original purchase. Please be aware that it may take up to 14 days for your card to be refunded. The above conditions are in addition to your statutory rights, which are not affected.
18. Refunds to UK customers for cheque payments, bank transfers and bank deposits are made via return cheque.

Outside of the 28 day faulty return period, returned items can not be accepted, unless covered by manufacturer’s warranty. Items returned to us will be forwarded to the manufacturer for repair or replacement.

For repairs/replacements under manufacturers warranty for any item except Sim free, pay as you go or contract please download a Mobile Fun return form from the link below and return to Mobile Fun with the faulty product.

Mobile Fun Returns Form

For repairs/replacements under manufacturers warranty for Sim free, pay as you go or contract, see Mobile Phone repair section below.

Please note that warranty claims beyond 28 days for SIM-free handsets are resolved in the most prompt manner through your local repair centre. Please call us for manufacturer repair centre details.

All returns should be in as new condition with screen and keypad protective film intact (where applicable).

The handset must be returned packaged in the original undamaged box including the box inners as well as the phones accessories and literature that came with the phone

We also recommend that all photos, contacts and any other personal information as well as downloaded extras (ringtones, games etc.) are deleted off phones before returning them for cancellation/exchange.

Mobile Fun cannot be held responsible for any numbers or data lost.

Your return will be rendered void and we will be unable to cancel your order if:

• Changes to manufacturers settings have been made
• Deleting pre-installed manufacturers content such as games
• Evidence of the phone being opened or attempts to tamper with fixing screws/clips

Phones return in the following conditions will attract an administrative charge as detailed in the charges section below.

Charges
The following handling charges are applicable in instances where:

INFORMATION
If you wish to return a handset for repair, please download the form from the link below and return it with the faulty handset.

Mobile Fun Repairs Form

PACKAGING
Please ensure that the handset is securely wrapped and packaged. Do not send any accessories including the battery and battery cover except in cases when the fault is a power/charging fault then send the battery and the charger.

We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items.

We cannot be held responsible for any units that have been damaged in transit.

SIM/MEMORY CARDS
It is imperative that all sim/memory cards are removed from handsets. Cards must not be returned with the handset and we cannot accept any responsibility for cards, credit on pre-pay cards, or call charges on contract phones. If we do receive a sim/memory card it will be disposed of on site for security reasons.

DATA/WAP SETTINGS/RING TONES & LOGOS
Please be aware that part of the test procedure may include upgrading the software on your phone. If the memory is cleared and reset as part of the repair process, Mobile Fun Ltd cannot be held responsible for any numbers or data lost.

PROOF OF PURCHASE
A copy of the proof of purchase must accompany the phone to validate the warranty. Failure to do so may delay the turnaround time of your repair. This can be a copy of your original invoice that was dispatched with the handset.

WARRANTY
If the unit is in warranty the engineer will repair or replace the phone depending on the manufacturer’s procedure. Physical or liquid damage is not covered by manufacturer’s warranty and is subject to either a charge for repair which will be quoted prior to action being taken or a charge of £25.00 for return of the phone un-repaired to cover labour and administration costs.

All handsets carry a one year manufacturers warranty. If your faulty item is not covered by being outside of the warranty period or damage that is not covered, then please refer to the Charges section below.

Should the fault/damage on your handset be deemed as not being covered under the manufacturers warranty, then we will inform you by post as to the cost to repair the handset. Handsets which are deemed as beyond economical repair may not be repairable and will incur an administrative fee of £25.00 for it to be returned in the condition it was sent.

Should you accept the repair charge, then Mobile Fun Limited must be informed within 10 working days from the date of receipt for the repair cost. Failure to inform or notify Mobile Fun Limited of acceptance of the charge within this time period will result in your handset being returned to yourself un-repaired and will incur an administrative fee of £25.00.

CHARGES
The following handling/inspection charges are applicable:-
Physically damaged or contains liquid ingress- £25.00
No Fault Found- £25.00
Beyond Economical Repair- £25.00
Refusing an Estimate- £35.00

All above charges include return postage
Disposal of unit- £25.00

The following applies to any information you provide to us, for example during any registration or ordering process.

• You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name, email address, telephone number and address, to the extent reasonably necessary to fulfill your order, market/communicate products and services and deal with any enquiries relating to the same whether by us, our partners, successors (including the purchaser of the whole or part of our business), associates or sub-contractors (together our 'Partner Companies'). If you would like to request information or review or modify any part of your personal information then you should e-mail us at data@mobilefun.co.uk.
• If you obtain or choose to buy products through our website or give us personal information then we may collect information about your buying behaviour and if you send us personal correspondance such as emails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these terms and conditions as 'Personal Information'

By completing and submitting the electronic order form you are agreeing to these Terms and Conditions and are making an offer to purchase goods from Mobile Fun Limited. Our acceptance to your offer will only be considered complete at the time we send the despatch confirmation e-mail or SMS you, or when the goods you ordered are effectively despatched, whichever happens first. If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods on the same order which we have not confirmed in the despatch confirmation e-mail or SMS and that have not been despatched to you do not form part of the binding contract between you and Mobile Fun Limited.

Mobile Fun Limited will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.

Any brand names used on our website are the trademarks of their respective owners. The use of recognised brand names on the website is for the promotion of the sale branded products and does not imply any affiliation or representation of the respective brand owners. Errors and omissions excepted. All rights reserved.

Please be aware that using unofficial products with your mobile phone may invalidate your phone's manufacturer's Warranty. Mobile Fun Limited is not responsible for any damage caused to your phone.

We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the terms and conditions on the website regularly.

Graphics, text, software, source code & software on this website are copyright Mobile Fun Limited. No material may be used or reproduced without the express permission of Mobile Fun Limited and is strictly prohibited.