Mobile Fun Help - Delayed/Lost Delivery

If you have not received your order within 15 working days of despatch for Royal Mail First Class delivery or 25 working days for Royal Mail International Delivery (not including Sundays), you must immediately advise Mobile Fun Customer Services of the delay/loss.
Before a replacement or refund can be issued for the missing order, the non-delivery declaration form must be completed and returned.
The declaration form will be sent to the email address supplied with the initial order. On receipt, the form needs to be completed in full and either returned to the freepost address supplied with the form or faxed to the number provided.
Duplicate forms can be requested from Mobile Fun Customer Services.

If this article didn't help resolve your query, then you may wish to contact Customer Relations.