Complaints Policy

We want your shopping experience to be problem free. An important part of our customer service policy is that all complaints, which you may have about our services, are fully investigated.

We will endeavour to resolve complaints within 5 working days of you advising us. If it is going to take longer to resolve your complaint we will let you know how long it may take to respond more fully.

We have two distinct stages in our complaint procedure which are fully explained below.

Stage 1
Most customers' concerns can be resolved through our customer service teams, as the advisors are fully trained to deal with your complaint quickly and efficiently.

Please contact our customer service team and remember to include your order number, as this will help us to deal with your complaint more efficiently.

Whilst we will do our utmost to ensure your complaint is resolved to your satisfaction at your initial point of contact, there may be occasions where you are still not satisfied with the response you have received. If this is the case, stage 2 of the process has been designed to assist you.

Stage 2
Please write to our management team who will look into your case. You can be assured of personal attention in resolving the outstanding problem promptly and to your satisfaction. Do not forget to include all details in
regards to your order, including order number, name and your query, giving full explanation of any contact that you have had with Mobile Fun.

General Manager
Mobile Fun Limited
PO Box 12343
Birmingham
B9 9AG

Mobile Fun regularly checks this system to ensure that it works and is continually improving, and comments regarding our website or service are greatly appreciated.