Terms and Conditions

The following are the Terms and Conditions of orders placed with Mobile Fun Limited. On ordering from Mobile Fun Limited you confirm your agreement to these Terms and Conditions.

All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.

Accepted Methods of Payment

For security details, please see our privacy statement.

Card payments can be made using any of the following methods:

  • Visa
  • Visa Delta
  • Visa Electron
  • Maestro/Switch/Solo
  • Mastercard

Please note that we do not accept American Express cards. If you are ordering outside of the UK, please be aware that your credit card company may charge a currency conversion fee.

Paypal – There is no fee payable if you pay with PayPal. Please note that when ordering items that are Out-of-stock, full payment is taken at the time of ordering. To cancel or amend an unshipped order please use this order update form.

Payment after placing order on-line (Offline Payments)

If you do not wish to pay on-line, please complete the on-line order form and further instructions will be presented.
The following methods of payment are accepted:

  • Postal Order If you are paying by postal order please make them payable to Mobile Fun Limited and put your order number on the back. Send your postal order to the following address:
    • Mobile Fun Limited
    • Unit 16, Network Park
    • Duddeston Mill Road
    • Birmingham
    • B8 1AU
    • United Kingdom

    Payments by postal order may take up to 10 working days to clear in full, after which we will process your order and despatch your goods.

  • Direct Bank Deposit This can be arranged at any branch of Barclays Bank with the following details:
    • Account name: Mobile Fun Limited
    • Account number: 2081 3788
    • Sort code: 20-84-13
    • IBAN: GB18BARC20841320813788
    • Swift: BARCGB22
  • Bank Transfer If you are paying by bank transfer, you must provide your order reference number and your full name as the reference requested by your bank. Failure to do so will result in a delay in your order being processed as we will not be able to match your payment to your order.

For orders placed in Pounds Sterling:

  • Account name: Mobile Fun Limited
  • Account number: 20813788
  • Sort code: 20-84-13
  • IBAN: GB18BARC20841320813788
  • SWIFT ID: BARCGB22

For orders placed in Euros:

  • Account name: Mobile Fun Limited
  • Account number: 66712066
  • Sort code: 20-84-13
  • IBAN: GB82BARC20841366712066
  • SWIFT ID: BARCGB22

For orders placed in Dollars:

  • Bank name: Barclays Bank PLC
  • Bank address: 21 Birmingham Rd, Sutton Coldfield
  • Account name: Mobile Fun Limited
  • Account number: 79850044
  • Sort code: 20-84-13
  • IBAN: GB87BARC20841379850044
  • SWIFT ID: BARCGB22

Please note: your bank may charge for this service, please make sure to include any bank fees when you pay. Bank Transfers may take up to 10 working days to clear in full, after which we will process your order and despatch your goods.

Any orders placed or information given by those aged under 18 must be with the consent of a parent or carer. The card holder must be available to give information in cases where an under 18 is ordering.

Buying Products on Our Website

All of our prices are inclusive of VAT. Delivery charges will be calculated during the checkout process, after you choose your preferred delivery method.

We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalogue may be mis-priced or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure, and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price.

We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be despatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for despatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only.

Note:

All transactions will be subject to UK VAT. You are advised to place orders with a shipping destination outside of the EU using the available shipping options (which also operate within some non-EU territories e.g. Jersey & Guernsey – VAT-free zones outside of normal UK and CE trade tariffs);  in doing so you agree to accept the VAT levied against your purchase.

DDU (Delivery Duty Unpaid) – Orders sent outside of the European Community

All orders sent outside of the UK and EU are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local customs import duty which is charged on the value of the purchase. Payment of these fees is the sole responsibility of the customer. For example, customs duty must be paid on all orders over $200 when shipped to the United States.

Payment of the duty charge is necessary for the release of your order from customs on arrival to your country.

DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy

If you refuse to pay any import duty levied against your shipment, resulting in the shipment being returned to Mobile Fun, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.

Security Checks

Mobile Fun reserves the right to carry out security checks on a random selection of orders each day. Whilst in most cases this should not effect the despatch of an order, we must advise that security checks require the Customer Relations team to contact the customer, and should we not be able to reach you, your order may be delayed.

Your Right to Cancel

You can cancel your contract with Mobile Fun within 14 working days of delivery (starting the day after the receipt of the goods), as per the guidance set out in the Consumer Rights Act 2015

You should inform Mobile Fun in writing, either by post or by using the order update form.

If your order is in transit or you have already taken receipt of it, then to cancel this contract you must complete the Mobile Fun Online Returns Form and return the unwanted item(s) together with the reference number provided. The items are subject to our Returns Policy detailed below.

All items returned from countries outside of the EU must be clearly labelled as ‘Returned Item’.

Delayed/Lost Delivery

  1. If you have not received your order within 15 working days of despatch (not including Sundays), you must immediately advise Mobile Fun Customer Services of the delay/loss.
  2. In the event of a replacement order being sent to you, all replacement item/s will be sent to you followed by a non-delivery declaration form which you will need to complete and return.
  3. Where a refund is requested, the non-delivery declaration form must be returned complete before a refund can be authorised.
  4. The declaration form will be sent to the email address supplied with the initial order, and on receipt; requires completion in full and returned to the free-post address supplied with the form.
  5. Should the completed non-delivery declaration form not be received within 10 working days of receipt, then you will become liable for the cost of the initial goods and postage.
    • Where a replacement has been requested and dispatched, this will be charged to the method of payment for your order if a replacement has already been dispatched.
    • Where a refund has been requested and the form has not been received in the given time, then the refund will not be processed.
  6. This charge will be refunded upon receipt of the completed non-delivery declaration form if received within 20 working days from the date of receipt for the non-delivery declaration form. Forms received between the 11th and 20th working day will incur a 20% administration fee of the value of the lost parcel and will be charged to the method of payment for your order. Any form returned after this period will be deemed void.
  7. Duplicate forms can be requested from Mobile Fun Customer Services.

How to Return    CollectPlus Logo

To return an item please follow these simple steps;

  1. Use our Returns Form to tell us about the product you want to return.
  2. If posting your return from the Mainland UK then use the Mobile Fun Collect+ Service. If you are unable to locate a Collect+ Service within a convenient distance of travel, you are welcome to use an alternative posting method to return your purchase to us  (We  recommend you use a local tracked or signed for service – please see our Returns Department address below).  Unfortunately we will not be able to reimburse the cost charged for non-Collect+ returns.
  3. If posting your return from outside the Mainland UK then return your parcel to the address below. (We recommend you use a local tracked or signed for service.)
Returns Department,
MF Unit 16,
Network Park,
Duddeston Mill Road,
Birmingham,
England,
B8 1AU.

Please read Returns Policy for more details.

Returns Policy

At Mobile Fun we have every confidence that you will be delighted with your purchase. However, in the event that you wish to return any goods purchased, then please follow the applicable policy detailed below.

Faulty Goods – within 30 days

If your goods are faulty on arrival, you have 30 calendar days from receipt, in which to inform us of the fault in order to claim a full refund or exchange, (please note that for our business customers, different terms of sale apply), otherwise your return will be processed under the terms of the Manufacturers’ Warranty (See below).

To assist our customers Mobile Fun is in partnership with Collect+ to provide a returns service available at over 5,500 local stores across the UK. Most stores are open 7 days a week until late. Please click the Collect+ link to find out more. Providing your return is confirmed as faulty on testing by our returns team, the return is free of charge. Returned, faulty items will include the cheapest, standard delivery option as part of the refund, unless there is another item on your order. If the item is found to be non-faulty, there will be a charge made to your order for £3.64 for the Collect+ service.

For orders outside of the UK Mainland where our Collect+ service is not available we recommend using  a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are NOT our responsibility until they arrive back to us.

Parcels should be up to 50 x 30 x 30cm and no heavier than 10kg.  Please note Collect+ only offers compensation to the value of £100 in the event of loss or damage to a parcel.

Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you ( In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued – i.e. memory card reading faults, handset not powering up etc.). In this instance you will be liable for the return carriage.

Goods outside 30 calendar days shall be issued with a replacement only.

Unwanted Goods – within 30 days

You can return unwanted items within 30 calendar days of delivery and we will refund you the price paid for the items. In addition to the refund on your items; if your return request is received within 14 days of delivery, and items received within the following 14 days, then we will refund the cheapest, standard delivery option to you, unless there is another item on your order. Outside of 14 days from receipt, refunds for non-faulty returned items will not include the original delivery charge or the cost of delivering the items to us.

To assist our customers Mobile Fun is in partnership with Collect+ to provide a returns service available at over 5,500 local stores across the UK. Most stores are open 7 days a week until late. Please click the Collect+ link to find out more.  There will be no charge made by the Collect+ store when you hand in your parcel for return back to Mobile Fun, however on processing your return when received by our Returns Team, a charge of £3.64 will be made to your order to cover the cost of the Insured  & fully tracked Collect+ returns postage.

For orders outside of the UK Mainland where our Collect+ service is not available we recommend using  a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are NOT our responsibility until they arrive back to us.

If you cannot locate a Collect+ within a reasonable distance from your home or work location then we suggest that you use an alternative courier that provides proof of postage & delivery and suitable compensation for your parcel in the event of loss of damage occurring in transit back to Mobile Fun.

Parcels should be up to 50 x 30 x 30cm and no heavier than 10kg.  Please note Collect+ only offers compensation to the value of £100 in the event of loss or damage to a parcel.

If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you, or charge you a re-stocking fee*.

Returns Exclusions

Unfortunately we cannot refund, replace, or exchange certain products if the seal/packaging has been broken or opened. This is applicable to product software, and all types of replacement batteries, memory and media cards. Wireless or Wired Headsets are also excluded; this is due to reasons of hygiene. Screen protectors cannot be returned once the protective layer for the adhesive side has been removed.

Replacements & Refunds

Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase*.

Any return that is not accompanied with the returns form or returns reference number will be held by Mobile Fun for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.

*These terms do not affect your statutory rights.

DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy

If you refuse to pay the any import duty levied against your shipment, resulting in the shipment being returned to Mobile Fun, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.

Manufacturer’s Warranty

After 30 days, returned faulty items will be processed according to the manufacturer’s warranty and we will send those items to the manufacturer for repair or replacement.

For repairs/replacements under manufacturers warranty for any item except SIM-Free or pay-as-you-go mobile phones please complete our online returns form and return the faulty product to Mobile Fun. Please include the reference number provided to ensure your return is processed without delay.

For repairs/replacements under manufacturers warranty for SIM-Free or pay-as-you-go mobile phones, see Mobile Phone repair section below.

Please note that whilst we are able to process warranty claims on your behalf, warranty claims beyond 30 days for SIM-free handsets are resolved in the most prompt manner through your local repair centre directly. Please call us for manufacturer repair centre details.

General Handset Return Conditions

All returns should be in as new condition with screen and keypad protective film intact (where applicable).  The handset must be returned packaged in the original undamaged box including the box inners as well as the phones accessories and literature that came with the phone Mobile Fun cannot be held responsible for any numbers or data lost.Your return will be rendered void or will attract an administrative charge as detailed in the charges section below if:

  • Changes to manufacturers settings have been made
  • Deleting pre-installed manufacturers content such as games
  • Evidence of the phone being opened or attempts to tamper with fixing screws/clips
  • The phone or memory card contains personal data such as photos, contacts or any other downloaded content such as ringtones, games etc.
  • The phone is protected by the non default pin code
  • Seal of included licensed software has been opened

Charges

The following handling charges are applicable in instances where:

Removal of personal data £25.00
Cosmetic damaged handsets (i.e. scuffs, minor scratches etc.) £50.00
Damaged/missing handset box £20.00
Missing handset manual £14.50
Missing manufacturers/personal hands free kit £19.50
Missing leather case, in-car charger, battery, mains charger, CDROM software , data cable etc. £19.50 each
Missing free purchase bundle Retail price (as on your invoice)
In instances where personal data cannot be removed from the handset using the manufacturers reset functions or the seal of the included licensed software has been broken, your handset will be returned to you. £9.00

Mobile Phone Repairs

INFORMATION

For repairs/replacements under manufacturers warranty please complete our online returns form and return the faulty product to Mobile Fun.

PACKAGING

Please ensure that the handset is securely wrapped and packaged. Do not send any accessories including the battery and battery cover except in cases when the fault is a power/charging fault then send the battery and the charger. We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items. We cannot be held responsible for any units that have been damaged in transit.

SIM/MEMORY CARDS

It is imperative that all sim/memory cards are removed from handsets. Cards must not be returned with the handset and we cannot accept any responsibility for cards, credit on pre-pay cards, or call charges on contract phones. If we do receive a sim/memory card it will be disposed of on site for security reasons.

DATA/WAP SETTINGS/RING TONES & LOGOS

Please be aware that part of the test procedure may include upgrading the software on your phone. If the memory is cleared and reset as part of the repair process, Mobile Fun Ltd cannot be held responsible for any numbers or data lost.

PROOF OF PURCHASE

A copy of the proof of purchase must accompany the phone to validate the warranty. Failure to do so may delay the turnaround time of your repair. This can be a copy of your original invoice that was dispatched with the handset.

WARRANTY

If the unit is in warranty the engineer will repair or replace the phone depending on the manufacturer’s procedure. Physical or liquid damage is not covered by manufacturer’s warranty and is subject to either a charge for repair which will be quoted prior to action being taken or a charge of £25.00

All handsets carry a one year manufacturers warranty. If your faulty item is not covered by being outside of the warranty period or damage that is not covered, then please refer to the Charges section below.

Should the fault/damage on your handset be deemed as not being covered under the manufacturers warranty, then we will inform you by post as to the cost to repair the handset. Handsets which are deemed as beyond economical repair may not be repairable and will incur an administrative fee of £25.00 for it to be returned in the condition it was sent.

Should you accept the repair charge, then Mobile Fun Limited must be informed within 10 working days from the date of receipt for the repair cost. Failure to inform or notify Mobile Fun Limited of acceptance of the charge within this time period will result in your handset being returned to yourself un-repaired and will incur an administrative fee of £25.00.

CHARGES
The following handling/inspection charges are applicable and include return postage where relevant:

  • Physically damaged or contains liquid ingress – £25.00
  • No Fault Found – £25.00
  • Beyond Economical Repair – £25.00
  • Refusing an Estimate – £35.00
  • Disposal of unit – £20.00

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Failed Delivery Policy

On occasions parcels identified as ‘Failed Delivery’ are returned to Mobile Fun within 5-10 days of dispatch from our warehouse.

Reasons given are the following:

  1. Addressee has gone away
  2. No Answer
  3. Address Incomplete
  4. Address Inaccessible
  5. Addressee unknown
  6. Refused
  7. Not called for

Where any of the above reasons is applicable to your order then you will be informed of the failed delivery attempt by email and if required, a request for delivery address or confirmation of delivery details that you originally provided when first placing your order.

Reasons 1 & 2

Cost of the re-delivery will be charged to you and your order will be dispatched within 48 – 72 hours from notification, unless Mobile Fun receives alternative instructions.

Reason 3-5

Cost of the re-delivery will be charged to you and your order will be dispatched following confirmation of the delivery address details.

Reason 6 & 7

No action will be taken by Mobile Fun until new instructions are received from you.  If after 30 days from the original dispatch date you have not contacted Mobile Fun then your order will be disposed of and a recycling charge made to your account.

Note:

  • In the event the delivery address needs to be amended, please contact our Customer Relations Team within 48 hours either by Email or by phoning 0330 022 9219 during our opening hours.
  • Re-delivery will be charged at the appropriate rate for the original delivery service chosen when the order was placed.
  • Recycling charges will be applicable to the product/s requiring recycling.
  • All Parcel Force deliveries that are rejected at the door by the customer shall incur a £6.60 admin charge.

 

 DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy

If you refuse to pay any import duty levied against your shipment, resulting in the shipment being returned to Mobile Fun, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.

 Voucher Codes

  • Voucher codes are only valid online and need to be entered in the shopping basket to obtain discount.
  • Voucher codes cannot be used in conjunction with any other promotional codes.
  • Any certificate or voucher has a cash redemption value of 0.001p and is not transferable or assignable.

Information You Provide To Us

The following applies to any information you provide to us, for example during any registration or ordering process.

  • You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name, email address, telephone number and address, to the extent reasonably necessary to fulfil your order, market/communicate products and services and deal with any enquiries relating to the same whether by us, our partners, successors (including the purchaser of the whole or part of our business), associates or sub-contractors (together our ‘Partner Companies’). If you would like to request or review any part of your personal information held by Mobile Fun then click submit a request form.
  • If you obtain or choose to buy products through our website or give us personal information then we may collect information about your buying behaviour and if you send us personal correspondence such as emails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these terms and conditions as ‘Personal Information’
  • By clicking on the ‘Place My Order’ button you are agreeing to joining our email newsletter list.
  • Information you enter into our booking forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your enquiry/attempted transaction, even if you don’t confirm the transaction. This may be used to contact you to enquire as to why the transaction was not completed.

Online Contract Formation

By completing and submitting the electronic order form you are agreeing to these Terms and Conditions and are making an offer to purchase goods from Mobile Fun Limited. Our acceptance to your offer will only be considered complete at the time we send the despatch confirmation e-mail or SMS you, or when the goods you ordered are effectively despatched, whichever happens first. If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods on the same order which we have not confirmed in the despatch confirmation e-mail or SMS and that have not been despatched to you do not form part of the binding contract between you and Mobile Fun Limited.

Fraud

Mobile Fun Limited will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.

Age

Any orders placed by those aged under 18 must be with the consent of a parent or carer. Any information given by the child must be with the consent of a parent or carer. The card holder must be available to give information in cases where an under 18 is ordering.