|Delivery Options||Courier||Cost||Estimated Delivery Time|
|Royal Mail 48 (Economy)
||Royal Mail||£1.99£3.49||Royal Mail’s reliable economy postal service is suitable for less urgent orders. This service is un-tracked is usually delivered in 3-7 working days including Saturday. We guarantee to dispatch in-stock items today if you order before 6pm.|
|Royal Mail 24 (First Class)
||Royal Mail||£3.50£3.49||Royal Mail’s flagship service aims to deliver your order on the next working day including Saturday, and indeed ’97% of our customers tell us that their order arrives next day!’. This service is untracked and may take up to 3 days. We guarantee to dispatch in-stock items today if you order before 6pm.|
|DPD Next Day Parcel||DPD||£5.95£5.95||DPD Next Day Parcel guarantees next working day delivery and provides a comprehensive tracking system, including a live driver tracker and a 1 hour delivery window. *Delivery will take two days for the Northern Highlands, Northern Ireland and other distant areas. We guarantee to dispatch in-stock items today if you order before 6pm, and will despatch on Sunday before 2pm for guaranteed Monday delivery.|
||Parcelforce||£6.95£3.49||Parcel Force – Express 24 guarantees delivery on the next working day and the tracking code is emailed to you when we dispatch the order. *Not available for the Channel Islands. We guarantee to dispatch in-stock items today if you order before 6pm.|
|Royal Mail Special Delivery (1pm)
||Royal Mail||£7.95||Royal Mail Special Delivery is guaranteed to deliver your order before 1.00pm the next working day. The Special Delivery tracking code is emailed to you when we dispatch the order (except Scottish Highlands). We guarantee to dispatch in-stock items today if you order before 6pm.|
|Royal Mail Special Delivery Saturday Service
||Royal Mail||£9.95||When you purchase on a Friday and need delivery on Saturday you should select the Special Delivery™ Saturday Service for guaranteed delivery of your urgent or valuable item before 1.00pm to 99% of the UK. The Special Delivery tracking code is emailed to you when we dispatch the order (except Scottish Highlands). We guarantee to dispatch in-stock items today if you order before 6pm.|
|DHL Global Mail
||DHL||£3.50||A low cost, reliable international posting service, suitable for your less urgent orders. This service is untracked and is usually delivered in 4-8 working days.
|DHL International Air Express
||DHL||From – £9.95||Order before 5pm UK time for a fast, secure and reliable worldwide delivery. Your item will receive priority handling, and benefit from a full on-line tracking facility so you can check your mail’s progress along the way. Usually takes 1-3 working days.
Although 1st Class Delivery can take between 1 – 3 working days from the dispatch date, it’s been our experience that the majority of late packages arrive just a day or two after this estimated delivery period. Please be aware however that although NOT the norm, delays on this service can result in orders taking up to 15 days to arrive.
Important notice: From Monday 1 October 2012 Royal Mail may leave parcels that are too large to fit through your letter box with your neighbours if you are away from home. Special delivery and international items that require a signature are not included in the initiative and will be delivered in the same way as they are currently.
For further details on the initiative please visit the following page Royal Mail Delivery to Neighbour Information Page.
To opt out of the scheme you must display a Royal Mail sticker at your address. You can request a sticker here.
Working Days are classified as Monday to Friday. (If you order was dispatched on Monday, for example, 6 ‘working days’ would be the following Tuesday). Please note that certain countries may experience longer delivery times (see table below).
Delivery estimates exclude the Scottish Highlands.
Mobile Fun delivers to selected countries worldwide. Please note that shipments to International countries may require delivery by a tracked service. Below is a full list of countries which we deliver to:
|Country||DHL Global Mail – Estimated Delivery Time||DHL Express – Estimated Delivery Time|
|Argentina||5-9 working days||2-3 working days|
|Australia||Visit Our Australia Site||Visit Our Australia Site|
|Austria||Visit Our Austria Site||Visit Our Austria Site|
|Belgium||Visit Our Belgium Site||Visit Our Belgium Site|
|Brazil||Visit Our Brazil Site||Visit Our Brazil Site|
|Bulgaria||4-8 working days||1 working day|
|Canada||Visit Our Canada Site||Visit Our Canada Site|
|Croatia||5-9 working days||2-3 working days|
|Cyprus||4-8 working days||1 working day|
|Czech Republic||4-8 working days||1 working day|
|Denmark||Visit Our Denmark Site||Visit Our Denmark Site|
|Egypt||6-10 working days||2-3 working days|
|Estonia||4-8 working days||1 working day|
|Finland||Visit Our Finland Site||Visit Our Finland Site|
|France||Visit Our France Site||Visit Our France Site|
|Germany||Visit Our Germany Site||Visit Our Germany Site|
|Greece||Visit Our Greece Site||Visit Our Greece Site|
|Guernsey||5-9 working days||1 working day|
|Hong Kong||Visit Our Hong Kong Site||Visit Our Hong Kong Site|
|Hungary||4-8 working days||1 working day|
|India||Visit Our India Site||Visit Our India Site|
|Indonesia||5-9 working days||2-3 working days|
|Israel||5-9 working days||1-3 working days|
|Italy||Visit Our Italy Site||Visit Our Italy Site|
|Japan||Visit Our Japan Site||Visit Our Japan Site|
|Kenya||5-9 working days||2-3 working days|
|Jersey||5-9 working days||1 working day|
|Kuwait||5-9 working days||2-3 working days|
|Latvia||4-8 working days||1 working day|
|Lithuania||4-8 working days||1 working day|
|Luxembourg||4-8 working days||1 working day|
|Malaysia||6-10 working days||3-4 working days|
|Malta||4-8 working days||1 working day|
|Mexico||5-9 working days||2-3 working days|
|Netherlands||Visit Our Netherlands Site||Visit Our Netherlands Site|
|New Zealand||Visit Our New Zealand Site||Visit Our New Zealand Site|
|Norway||Visit Our Norway Site||Visit Our Norway Site|
|Pakistan||5-9 working days||2-3 working days|
|Philippines||5-9 working days||2-4 working days|
|Poland||Visit Our Poland Site||Visit Our Poland Site|
|Portugal||Visit Our Portugal Site||Visit Our Portugal Site|
|Qatar||6-10 working days||2-3 working days|
|Republic of Ireland||Visit Our Ireland Site||Visit Our Ireland Site|
|Romania||4-8 working days||1 working day|
|Russia||Visit Our Russia Site||Visit Our Russia Site|
|Saudi Arabia||Visit Our Saudi Arabia Site||Visit Our Saudi Arabia Site|
|Serbia||4-8 working days||1-2 working days|
|Singapore||Visit Our Singapore Site||Visit Our Singapore Site|
|Slovakia||4-8 working days||1 working day|
|Slovenia||4-8 working days||1 working day|
|South Africa||Visit Our South Africa Site||Visit Our South Africa Site|
|Spain||Visit Our Spain Site||Visit Our Spain Site|
|Sri Lanka||5-9 working days||2-3 working days|
|Sweden||Visit Our Sweden Site||Visit Our Sweden Site|
|Switzerland||Visit Our Switzerland Site||Visit Our Switzerland Site|
|Taiwan||5-9 working days||2-3 working days|
|Thailand||5-9 working days||2-3 working days|
|Trinidad & Tobago||5-9 working days||2-3 working days|
|Turkey||5-9 working days||1-2 working days|
|United Arab Emirates||5-9 working days||2 working days|
|United States||Visit Our USA Site||Visit Our USA Site|
|Vietnam||5-9 working days||2-3 working days|
1. The estimated arrival times are taken directly from information provided by our couriers. These are estimates only, Mobile Fun are not responsible if this varies.
2. All deliveries will require a signature on receipt, apart from those delivered using the Royal Mail Standard 1st Class service (UK). However, where the value of your total order exceeds £50 or/and includes an high value item -such as a Sim Free phone – then your delivery option will be automatically upgraded within the shopping basket to a ‘Guaranteed Next Day ’ or ‘Express’ service as detailed above.
3. In exceptional circumstances we reserve the right to use alternative couriers.
4. Saturday deliveries are at the discretion of the couriers, it is our experience that in most cases they do choose to deliver to residential addresses on Saturday mornings.
5. When signing for a delivery you are accepting the item in the condition it arrives. Please ensure you check your item before signing for it, as we cannot be held responsible for the condition of an item once it has been signed for and accepted.
6. If goods are returned to Mobile Fun because of a failed delivery for any reason, the carriage cost is not refundable. We reserve the right to charge for any extra carriage costs incurred to re-send goods.
7. Missing or delayed items: Please note that we will need to wait 15 days before being able to trace, replace or refund lost items.
8. All transactions will be subject to UK VAT. You are advised to place orders with a shipping destination outside of the EU using the above shipping options (which also operate within some non-EU territories e.g. Jersey & Guernsey – VAT-free zones outside of normal UK and CE trade tariffs); in doing so you agree to accept the VAT levied against your purchase.
DDU (Delivery Duty Unpaid) – Orders sent outside of the European Community
All orders sent outside of the UK and EU are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local customs import duty which is charged on the value of the purchase. Payment of these fees is the sole responsibility of the customer. For example, customs duty must be paid on all orders over $200 when shipped to the United States.
Payment of the duty charge is necessary for the release of your order from customs on arrival to your country.
DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy
If you refuse to pay the any import duty levied against your shipment, resulting in the shipment being returned to Mobile Fun, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.
Following your purchase online, Mobile Fun will send you email confirmation to acknowledge your order and again when your goods have been dispatched from our warehouse. The email address used, will be the one you provided at the point of purchase or stored within your ‘My Account’ profile.