- Fast, same-day despatch when you order by 6pm on weekdays (except orders sent via DPD Next Day which are dispatched same-day if placed before 5pm on weekdays).
- Free no-quibble 30 day return policy.
- One flat delivery price for your order, no matter how many items you buy.
- For partially in-stock orders you pay for delivery only once. We’ll ship what’s in stock now and the rest later at no extra charge.
Important information regarding May bank holidays:
Orders placed between Saturday 2nd May – Monday 4th May will be collected on Tuesday 5th May. The earliest delivery date will be Wednesday 6th May subject to the delivery method selected.
|Delivery Options||Courier||Cost||Estimated Delivery Time|
|Royal Mail 48 (Economy)||Royal Mail||£1.99£3.49||Royal Mail’s reliable economy postal service is suitable for less urgent orders. This service is un-tracked is usually delivered in 3-7 working days including Saturday. We guarantee to dispatch in-stock items on the same day (Monday to Friday) if you order before 6pm.|
|Royal Mail 24 (First Class)||Royal Mail||£2.99£3.49||Royal Mail 24 usually delivers the next working day including Saturdays but can take up to 3 days. We guarantee to dispatch in-stock items on the same day (Monday to Friday) if you order before 6pm.|
|Collect+ Click & Collect||Collect+||£4.99£5.95||Collect+ offers a tracked click and collect service so you can pick up your order from any of over 5,500 stores across the UK. Order by 4.30pm for collection within 2 working days.
Full details here
|DPD Next Day Parcel||DPD||£6.99£5.95||DPD Next Day Parcel guarantees next working day delivery and provides a comprehensive tracking system, including a live driver tracker and a 1 hour delivery window. *Delivery will take two days for the Northern Highlands, Northern Ireland and other distant areas. For DPD deliveries, we guarantee to dispatch in-stock items on the same day (Monday to Friday) if you order before 6pm.|
|Royal Mail Special
|Royal Mail||£7.99||Royal Mail Special Delivery is guaranteed to deliver your order before 1.00pm the next working day. The Special Delivery tracking code is emailed to you when we dispatch the order (except Scottish Highlands). We guarantee to dispatch in-stock items on the same day (Monday to Friday) if you order before 6pm.|
|Royal Mail Special Delivery Saturday Service||Royal Mail||£9.99||When you purchase on a Friday and need delivery on Saturday you should select the Special Delivery™ Saturday Service for guaranteed delivery of your urgent or valuable item before 1.00pm to 99% of the UK. The Special Delivery tracking code is emailed to you when we dispatch the order (except Scottish Highlands). We guarantee to dispatch in-stock items on the same day (Monday to Friday) if you order before 6pm.|
|DHL Global Mail||DHL||£3.50||A low cost, reliable international posting service, suitable for your less urgent orders. This service is untracked and is usually delivered in 4-8 working days.
|DHL||From – £9.95||Order before 5pm UK time for a fast, secure and reliable worldwide delivery. Your item will receive priority handling, and benefit from a full on-line tracking facility so you can check your mail’s progress along the way. Usually takes 1-3 working days.
Although Royal Mail 24 and 48 deliveries can be late, it has been our experience that the majority of late packages arrive just a day or two after the estimated delivery period. Please be aware, however, that although NOT the norm, delays on these services can result in orders taking up to 15 working days to arrive.
Working Days are classified as Monday to Friday. (If you order was dispatched on Monday, for example, 5 ‘working days’ would be the following Tuesday).
Similarly, although NOT the norm, please allow up to 15 working days for DHL Global Mail deliveries to arrive. We will be unable to resolve a missing or late delivery until after this time frame.
Delivery estimates exclude the Scottish Highlands.
Important notice: From Monday 1 October 2012 Royal Mail may leave parcels that are too large to fit through your letter box with your neighbours if you are away from home. Special delivery and international items that require a signature are not included in the initiative and will be delivered in the same way as they are currently.
For further details on the initiative please visit the following page Royal Mail Delivery to Neighbour Information Page.
To opt out of the scheme you must display a Royal Mail sticker at your address. You can request a sticker here.
Mobile Fun delivers to selected countries worldwide. Please note that shipments to International countries may require delivery by a tracked service. Below is a full list of countries which we deliver to:
|Country||DHL Global Mail – Estimated Delivery Time||DHL Express – Estimated Delivery Time|
|Argentina||5-9 working days||2-3 working days|
|Australia||Visit Our Australia Site||Visit Our Australia Site|
|Austria||Visit Our Austria Site||Visit Our Austria Site|
|Belgium||Visit Our Belgium Site||Visit Our Belgium Site|
|Brazil||Visit Our Brazil Site||Visit Our Brazil Site|
|Bulgaria||4-8 working days||1 working day|
|Canada||Visit Our Canada Site||Visit Our Canada Site|
|Croatia||5-9 working days||2-3 working days|
|Cyprus||4-8 working days||1 working day|
|Czech Republic||4-8 working days||1 working day|
|Denmark||Visit Our Denmark Site||Visit Our Denmark Site|
|Egypt||6-10 working days||2-3 working days|
|Estonia||4-8 working days||1 working day|
|Finland||Visit Our Finland Site||Visit Our Finland Site|
|France||Visit Our France Site||Visit Our France Site|
|Germany||4-8 working days.||1-3 working days.|
|Greece||Visit Our Greece Site||Visit Our Greece Site|
|Guernsey||5-9 working days||1 working day|
|Hong Kong||Visit Our Hong Kong Site||Visit Our Hong Kong Site|
|Hungary||4-8 working days||1 working day|
|India||Visit Our India Site||Visit Our India Site|
|Indonesia||5-9 working days||2-3 working days|
|Israel||5-9 working days||1-3 working days|
|Italy||4-8 working days||1-3 working days|
|Japan||Visit Our Japan Site||Visit Our Japan Site|
|Kenya||5-9 working days||2-3 working days|
|Jersey||5-9 working days||1 working day|
|Kuwait||5-9 working days||2-3 working days|
|Latvia||4-8 working days||1 working day|
|Lithuania||4-8 working days||1 working day|
|Luxembourg||4-8 working days||1 working day|
|Malaysia||6-10 working days||3-4 working days|
|Malta||4-8 working days||1 working day|
|Mexico||5-9 working days||2-3 working days|
|Netherlands||4-8 working days||1-3 working days|
|New Zealand||Visit Our New Zealand Site||Visit Our New Zealand Site|
|Norway||Visit Our Norway Site||Visit Our Norway Site|
|Pakistan||5-9 working days||2-3 working days|
|Philippines||5-9 working days||2-4 working days|
|Poland||Visit Our Poland Site||Visit Our Poland Site|
|Portugal||Visit Our Portugal Site||Visit Our Portugal Site|
|Qatar||6-10 working days||2-3 working days|
|Republic of Ireland||4-8 working days||1-3 working days|
|Romania||4-8 working days||1 working day|
|Russia||Visit Our Russia Site||Visit Our Russia Site|
|Saudi Arabia||Visit Our Saudi Arabia Site||Visit Our Saudi Arabia Site|
|Serbia||4-8 working days||1-2 working days|
|Singapore||Visit Our Singapore Site||Visit Our Singapore Site|
|Slovakia||4-8 working days||1 working day|
|Slovenia||4-8 working days||1 working day|
|South Africa||Visit Our South Africa Site||Visit Our South Africa Site|
|Spain||Visit Our Spain Site||Visit Our Spain Site|
|Sri Lanka||5-9 working days||2-3 working days|
|Sweden||Visit Our Sweden Site||Visit Our Sweden Site|
|Switzerland||Visit Our Switzerland Site||Visit Our Switzerland Site|
|Taiwan||5-9 working days||2-3 working days|
|Thailand||5-9 working days||2-3 working days|
|Trinidad & Tobago||5-9 working days||2-3 working days|
|Turkey||5-9 working days||1-2 working days|
|United Arab Emirates||5-9 working days||2 working days|
|United States||Visit Our USA Site||Visit Our USA Site|
|Vietnam||5-9 working days||2-3 working days|
1. The estimated arrival times are taken directly from information provided by our couriers. These are estimates only, Mobile Fun are not responsible if this varies.
2. All deliveries will require a signature on receipt, apart from those delivered using the Royal Mail 48 or 24 services (UK). However, where the value of your total order exceeds £50 or/and includes an high value item – such as a SIM Free phone – then your delivery option will be automatically upgraded within the shopping basket to a ‘Guaranteed Next Day ’ or ‘Express’ service as detailed above.
3. In exceptional circumstances we reserve the right to use alternative couriers.
4. Saturday deliveries are at the discretion of the couriers, it is our experience that in most cases they do choose to deliver to residential addresses on Saturday mornings.
5. When signing for a delivery you are accepting the item in the condition it arrives. Please ensure you check your item before signing for it, as we cannot be held responsible for the condition of an item once it has been signed for and accepted.
6. If goods are returned to Mobile Fun because of a failed delivery for any reason, the carriage cost is not refundable. We reserve the right to charge for any extra carriage costs incurred to re-send goods.
7. Missing or delayed items: Please note that we will need to wait 15 days before being able to trace, replace or refund lost items.
8. All transactions will be subject to UK VAT. You are advised to place orders with a shipping destination outside of the EU using the above shipping options (which also operate within some non-EU territories e.g. Jersey & Guernsey – VAT-free zones outside of normal UK and CE trade tariffs); in doing so you agree to accept the VAT levied against your purchase.
DDU (Delivery Duty Unpaid) – Orders sent outside of the European Community
All orders sent outside of the UK and EU are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local customs import duty which is charged on the value of the purchase. Payment of these fees is the sole responsibility of the customer. For example, customs duty must be paid on all orders over $200 when shipped to the United States.
Payment of the duty charge is necessary for the release of your order from customs on arrival to your country.
DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy
If you refuse to pay the any import duty levied against your shipment, resulting in the shipment being returned to Mobile Fun, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.
Following your purchase online, Mobile Fun will send you email confirmation to acknowledge your order and again when your goods have been dispatched from our warehouse. The email address used, will be the one you provided at the point of purchase or stored within your ‘My Account’ profile.