Mobile Fun Blog

Orders for in stock items placed before 6pm UK time on weekdays will be dispatched sameday.(except UK public holidays, subject to stock availability††)

Delivery Options	Courier	Cost	Estimated Delivery Time
1st Class Standard Post (UK)	Royal Mail	£2.99	One of the most popular postal services, First Class mail aims to deliver your order the next working day, including Saturday*
Special Delivery (UK)	Royal Mail	£6.50	Take advantage of Special Delivery™ Next Day for guaranteed delivery of your urgent or valuable item before 1.00pm the next working day to 99%* of the UK.(Except Scottish Highlands)†
DPD Priority International Post (EU)	DPD	£3.50	A low cost, reliable international posting service, suitable for your less urgent orders. This service is untracked and is usually delivered in 4-8 working days.
DHL International Air Express	DHL	From – £9.95	Order before 5pm UK time for a fast, secure and reliable service Worldwide look no further than DHL International Air Express. Your item will receive priority handling, and benefit from a full online tracking facility so you can check your mail’s progress along the way. Usually takes 1-3 working days.

* Although 1st Class Delivery can take between 1 – 3 working days from the dispatch date, it’s been our experience that the majority of late packages arrive just a day or two after this estimated delivery period. Please be aware however that although NOT the norm, delays on this service can result in orders taking up to 15 days to arrive.

† Except Scottish Highlands

†† Dispatch promise applies to in-stock items at the time of purchase only

International Delivery

Mobile Fun delivers to selected countries worldwide. Please note that we are only able to offer ‘DHL International Express’ to International Countries outside of the European Union (EU). Shipments to EU countries over a value of £35 will also require delivery by a tracked service. Below is a full list of countries which we deliver to:

EU Countries:

International Countries (DHL Worldwide Express Shipping Only):

Note:

1. The estimated arrival times are taken directly from information provided by our couriers. These are estimates only, Mobile Fun are not responsible if this varies.

2. All deliveries will require a signature on receipt, apart from those delivered using the Royal Mail Standard 1st Class service (UK). However, where the value of your total order exceeds £75 or/and includes an high value item -such as a Sim Free phone – then your delivery option will be automatically upgraded within the shopping basket to a ‘Guaranteed Next Day ’ service as detailed above.

3. In exceptional circumstances we reserve the right to use alternative couriers.

4. Saturday deliveries are at the discretion of the couriers, it is our experience that in most cases they do choose to deliver to residential addresses on Saturday mornings.

5. When signing for a delivery you are accepting the item in the condition it arrives. Please ensure you check your item before signing for it, as we cannot be held responsible for the condition of an item once it has been signed for and accepted.

6. If goods are returned to Mobile Fun because of a failed delivery for any reason, the carriage cost is not refundable. We reserve the right to charge for any extra carriage costs incurred to re-send goods.

7. Missing or delayed items: Please note that we will need to wait 15 days before being able to trace, replace or refund lost items.

8. All transactions will be subject to UK VAT. You are advised to place orders with a shipping destination outside of the EU using the above shipping options (which also operate within some non-EU territories e.g. Jersey & Guernsey – VAT-free zones outside of normal UK and CE trade tariffs);  in doing so you agree to accept the VAT levied against your purchase.

DDU (Delivery Duty Unpaid) – Orders sent outside of the European Community

All orders sent outside of the UK and EU are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local customs import duty which is charged on the value of the purchase. Payment of these fees is the sole responsibility of the customer. For example, customs duty must be paid on all orders over $200 when shipped to the United States.

Payment of the duty charge is necessary for the release of your order from customs on arrival to your country.

DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy

If you refuse to pay the any import duty levied against your shipment, resulting in the shipment being returned to Mobile Fun, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.

Order Tracking

Following your purchase online, Mobile Fun will send you email confirmation to acknowledge your order and again when your goods have been dispatched from our warehouse.  The email address used, will be the one you provided at the point of purchase or stored within your ‘My Account’ profile.

Orders for in stock items placed before 6pm UK time on weekdays will be dispatched sameday.

(except UK public holidays, subject to stock availability††)

Delivery Options	Courier	Cost	Estimated Delivery Time
1st Class Standard Post (UK)	Royal Mail	£2.99	One of the most popular postal services, First Class mail aims to deliver your order the next working day, including Saturday*
Courier Delivery (UK)	Yodel	£6.50	Take advantage of Couriered Next Day Delivery for tracked delivery of your urgent or valuable item next working day to mainland UK and Northern Ireland†
DPD Priority International Post (EU)	DPD	£3.50	A low cost, reliable international posting service, suitable for your less urgent orders. This service is untracked and is usually delivered in 4-8 working days.
DHL International Air Express	DHL	From – £9.95	Order before 5pm for a fast, secure and reliable service Worldwide look no further than DHL International Air Express. Your item will receive priority handling, and benefit from a full online tracking facility so you can check your mail’s progress along the way. Usually takes 1-3 working days.

* Although 1st Class Delivery can take between 1 – 3 working days from the dispatch date, it’s been our experience that the majority of late packages arrive just a day or two after this estimated delivery period. Please be aware however that although NOT the norm, delays on this service can result in orders taking up to 15 days to arrive.

† Except Scottish Highlands

†† Dispatch promise applies to in-stock items at the time of purchase only

International Delivery

Mobile Fun delivers to selected countries worldwide. Please note that we are only able to offer ‘DHL International Express’ to International Countries outside of the European Union (EU). Shipments to EU countries over a value of £35 will also require delivery by a tracked service. Below is a full list of countries which we deliver to:

EU Countries:

International Countries (DHL Worldwide Express Shipping Only):

Note:

1. The estimated arrival times are taken directly from information provided by our couriers. These are estimates only, Mobile Fun are not responsible if this varies.

2. All deliveries will require a signature on receipt, apart from those delivered using the Royal Mail Standard 1st Class service (UK). However, where the value of your total order exceeds £75 or/and includes an high value item -such as a Sim Free phone – then your delivery option will be automatically upgraded within the shopping basket to a ‘Guaranteed Next Day ’ service as detailed above.

3. In exceptional circumstances we reserve the right to use alternative couriers.

4. Saturday deliveries are at the discretion of the couriers, it is our experience that in most cases they do choose to deliver to residential addresses on Saturday mornings.

5. When signing for a delivery you are accepting the item in the condition it arrives. Please ensure you check your item before signing for it, as we cannot be held responsible for the condition of an item once it has been signed for and accepted.

6. If goods are returned to Mobile Fun because of a failed delivery for any reason, the carriage cost is not refundable. We reserve the right to charge for any extra carriage costs incurred to re-send goods.

7. Missing or delayed items: Please note that we will need to wait 15 days before being able to trace, replace or refund lost items.

8. All transactions will be subject to UK VAT. You are advised to place orders with a shipping destination outside of the EU using the above shipping options (which also operate within some non-EU territories e.g. Jersey & Guernsey – VAT-free zones outside of normal UK and CE trade tariffs);  in doing so you agree to accept the VAT levied against your purchase.

DDU (Delivery Duty Unpaid) – Orders sent outside of the European Community

All orders sent outside of the UK and EU are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local customs import duty which is charged on the value of the purchase. Payment of these fees is the sole responsibility of the customer. For example, customs duty must be paid on all orders over $200 when shipped to the United States.

Payment of the duty charge is necessary for the release of your order from customs on arrival to your country.

DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy

If you refuse to pay the any import duty levied against your shipment, resulting in the shipment being returned to Mobile Fun, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.

Order Tracking

Following your purchase online, Mobile Fun will send you email confirmation to acknowledge your order and again when your goods have been dispatched from our warehouse.  The email address used, will be the one you provided at the point of purchase or stored within your ‘My Account’ profile.