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Careers

 

Mobile Fun is the UK’s leading on-line retailer for Everything First in  mobile phone accessories from our website, www.mobilefun.co.uk

Since we started the company in 2000, Mobile Fun has been based in Birmingham.  Our flagship website www.mobilefun.co.uk receives over 1.6m visits and 33,000 orders every month. We put our success down to listening and responding to what our customers and businesses want; our extensive range of the latest accessories, as well as world-class customer service.

Mobile Fun also operates offices and dedicated websites across Europe, including Germany, France, The Netherlands, Spain and Italy.

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Current Vacancies

We are always on the hunt for talented, enthusiastic people with a passion for mobile phones and other similar technologies.  If you think you’re what we are looking for then browse the current job vacancies.

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Purchasing & Category Manager

The Opportunity

This is an excellent career opportunity for an individual with passion and enthusiasm for mobile phones and other electronic technology, who wishes to gain valuable experience at a leading online retailer and become instrumental in the maintenance and development of an exciting, growing multinternational e-commerce website!
The role

In your role, you will work in a fast-paced demanding, but fun environment and be able to develop advanced skills in:

  • Product/Catalogue Management experience
  • Purchasing
  • Telecoms industry knowledge (Mobiles and Accessories)
  • Advanced industry knowledge to effectively identify supplier and product opportunities to enhance margin and sales.
  • Maximising supplier relationships, whilst building new contacts to deliver favourable terms
  • Ability to optimise procurement to meet customer demand & business requirements
  • Manage categories to deliver the very best range and service to our customers.
  • Approach new suppliers, find new and desired products, and have the ability to source products in constraint.

About you

  • You will understand online retail and be able to demonstrate enthusiasm for mobile technologies.
  •  A Graduate with a minimum 2.1
  • You will have well developed written and verbal communication skills.
  • You will have a self-motivated and proactive approach to work.
  • You will be able to show you have worked in a team and to tight deadlines.

To Apply

Apply for this position using our easy on-line application form, Please highlight your relevant experience for this role and why you think you are suitable for it. We look forward to hearing from you

Please note that interviews are currently taking place – so please apply ASAP.  We look forward to hearing from you!

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Trainee Customer Relations Manager

The Opportunity

Mobile Fun has a vacancy within its Customer Service Team.  Are you a person with drive and ambition looking to begin a fantastic new role within a Customer service environment?

We are looking for a person who has a proven track record in managing a team to deliver a high standard of customer support within the call centre/customer service arena as well as being a solid people manager with excellent communication skills

 

The Role

To deliver excellence in resolving customer service issues, together with appropriate sales focus. To resolve queries in a timely and effective manner and ensure company promise and deadlines are met and achievement of personal targets

  • You will be required to lead, motivate and coach customer relations advisors to ensure they deliver the best possible customer experience
  • Be able to deliver customer service by providing effective and efficient first time customer resolution, delivering value for the customer
  • Act as a role model for business, ensuring the team has clarity of the company vision and values, demonstrating these at all times and creating a culture in which the team live the values
  • Support and understand change initiatives and ensure people’s needs are met during any periods of change
  • Conduct performance and development reviews for all direct reports in accordance with review system guidelines, and champion the concept of performance management throughout the department
  • Taking full responsibility for personal targets whilst remaining focused on departmental targets and objectives

The Basics

  • 3+ years of customer service experience.
  • Experience of working to targets
  • Excellent attendance and punctuality
  • Knowledge of mobile phones technology
  • Be able to demonstrate leadership potential along with excellent reasoning and thinking capabilities
  • Proven experience of performance improvement through the application of coaching and development when required
  • Flexible approach to working hours, as you may be requested to work on alternative shifts
  • Excellent organisational and communication skills.
  • High energy and passion for going above and beyond.
  • Computer literate – Microsoft Packages

To Apply

Apply for this position using our easy on-line application form, Please highlight your relevant experience for this role and why you think you are suitable for it. We look forward to hearing from you

Please note that interviews are currently taking place – so please apply ASAP.  We look forward to hearing from you!

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Customer Returns Executive

The Opportunity

Mobile Fun has a vacancy within its Customer Service Team.  Are you a person with drive and ambition looking to begin a fantastic new role within a Customer service environment?

The Opportunity

  • Are you a person with drive and ambition looking to begin a fantastic new role within a Customer service environment?
  • Are you looking for a challenging prospect to kick-start your career?
  • Would you relish the responsibility to deliver great customer service to our online customers?
  • If you have answered yes to the above, this could be the opportunity you have been waiting for?

The Challenge
As part of the Returns Team you will be responsible for processing daily customer returns to a high standard and communicating to customers via email and telephone. You will resolve queries in a timely and effective manner and ensure company promise and deadlines are met and achievement of personal targets. You will work alongside other support departments to maintain quality and performance KPIs and targets.

You must be a well organised individual who works methodically and accurately and also be responsible and dependable. You will need excellent numeracy skills and be able to communicate well.
The Basics
You will have a minimum of 6 GCSE grades A-C including Math’s and English (or equivalent)

  • 1+ years of customer service experience.
  • Experience of working to targets
  • Excellent attendance and punctuality
  • Knowledge of mobile phones technology
  • Ability to work in a dynamic environment
  • Excellent organisational and communication skills.
  • High energy and passion for going above and beyond.
  • Computer literate – Microsoft Packages

 

To Apply

Apply for this position using our easy on-line application form, Please highlight your relevant experience for this role and why you think you are suitable for it. We look forward to hearing from you.

Please note that interviews are currently taking place – so please apply ASAP.  We look forward to hearing from you!

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Customer Relations

The Opportunity

Mobile Fun has vacancies within its Customer Service Team.  Are you a person with drive and ambition looking to begin a fantastic new role within a Customer service environment?

Are you looking for a challenging prospect to kick-start your career?

Would you relish the responsibility to deliver great customer service to our online customers?

If you have answered yes to the above, this could be the opportunity you have been waiting for?

 

The Challenge

To deliver excellence in resolving customer service issues, together with appropriate sales focus. To resolve queries in a timely and effective manner and ensure company promise and deadlines are met and achievement of personal targets

  • Resolving customer service issues by adopting the right first time solution
  • Focusing on individual customer needs, requirements and building a rapport whilst, maintaining a professional approach
  • Maintain and develop good communication within the team to improve efficiency of the department
  • Taking full responsibility for personal targets whilst remaining focused on departmental targets and objectives

The Basics

You will have a minimum of 6 GCSE grades A-C including Math’s and English (or equivalent)

  • 1+ years of customer service experience.
  • Experience of working to targets
  • Excellent attendance and punctuality
  • Knowledge of mobile phones technology
  • Ability to work in a dynamic environment
  • Excellent organisational and communication skills.
  • High energy and passion for going above and beyond.
  • Computer literate – Microsoft Packages

To Apply

Apply for this position using our easy on-line application form, Please highlight your relevant experience for this role and why you think you are suitable for it. We look forward to hearing from you

Please note that interviews are currently taking place – so please apply ASAP.  We look forward to hearing from you!

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Logistics Coordinator – Goods In

The Opportunity

Mobile Fun has  vacancies within its Warehouse Team for some reliable individuals with drive, and energy with attention to detail, who also work well within a team and take pride in doing a good job.

    • Are you able to accurately record deliveries and perform stock counts?
    • Can you handle the demands of a fast paced warehouse environment?
    • Are you hands-on team player?

If you have answered yes to the above, this could be the opportunity you have been waiting for?

 

The Challenge

    As part of a team you will be responsible for the accuracy and recording of all Goods In and Returned stock You will report to the Stock Control Manager and work alongside your team of colleagues,
  • Checking documentation, amounts and condition of new stock.
  • Ensuring that stock is properly stored to prevent damage.
  • Returning damaged stock to supplier.
  • Performing perpetual inventory counts.
  • Maintain and develop good communication within the team to improve efficiency of the department
  • Taking full responsibility for personal targets whilst remaining focused on departmental targets and objectives

The Basics

You must be a well organised individual who works methodically and accurately be responsible and dependable, have numeracy skills and be able to communicate well.You will have a minimum of 3 GCSE grades A-C including Maths and English or equivalent, previous proven of warehouse experience , picking and packing within a fast paced warehouse environment. Temporary for 5 months.

To Apply

Apply for this position using our easy on-line application form, Please highlight your relevant experience for this role and why you think you are suitable for it. We look forward to hearing from you

Please note that interviews are currently taking place – so please apply ASAP.  We look forward to hearing from you!

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Logistics Coordinator – Pick & Pack

The Opportunity

Mobile Fun has  vacancies within its Warehouse Team for some reliable individuals with drive, and energy who also work well within a team and take pride in doing a good job.

    • Are you able to prepare and dispatch orders?
    • Can you handle the demands of a fast paced warehouse environment?
    • Are you hands-on team player?

If you have answered yes to the above, this could be the opportunity you have been waiting for?

 

The Challenge

    You will report to the Warehouse Floor Manager and work alongside your team of colleagues.
  • Picking and packing orders and booking in stock.
  • Be a well organised individual who works methodically and accurately.
  • Maintain and develop good communication within the team to improve efficiency of the department
  • Taking full responsibility for personal targets whilst remaining focused on departmental targets and objectives

The Basics

You will have a minimum of 3 GCSE grades A-C including Maths and English or equivalent, previous proven of warehouse experience , picking and packing within a fast paced warehouse environment. Temporary for 5 months.

To Apply

Apply for this position using our easy on-line application form, Please highlight your relevant experience for this role and why you think you are suitable for it. We look forward to hearing from you

Please note that interviews are currently taking place – so please apply ASAP.  We look forward to hearing from you!

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E-commerce Graduate Programme

Mobile Fun is the UK’s leading online retailer for everything mobile and to help accelerate our growth, we are recruiting talented graduates to join our company on our E-Commerce Graduate Programme.

The Role

This is a challenging and exciting opportunity for ambitious graduates to join a market-leading online retailer on our 2 year E-Commerce Graduate Programme.

You will work in 6 monthly departmental placements, gaining experience in a broad range of disciplines at a leading online retailer. You will gain experience and learn new skills in a selection of different departmental roles, including Marketing, Product Management & Purchasing, E-Commerce Website Management, Sales, Customer Relations and Logistics.

At the end of the 2 year programme, (or earlier if an opportunity arises), you’ll be given the opportunity to specialise and move onto the next stage of your career in a specific department.

Graduates will join Mobile Fun on a starting salary of £20,000 – rising to £25,000 at the end of the 2 year programme. Salaries will be reviewed at the end of each 6 month placement, giving the opportunity for especially talented graduates to advance at a faster pace.

The Mobile Fun E-Commerce Graduate Scheme reflects our commitment to finding and developing the best people to grow our company. Our Managing Director (Midlands Young Director of the Year 2011) joined our company as a graduate and so we understand how to help you realise your potential!

About You

You will be an ambitious graduate with a bachelor’s degree in any subject, with a good predicted/achieved grade. We welcome applicants with 2nd degrees and those with relevant work experience.

Successful candidates will demonstrate a genuine interest and passion for consumer technology, such as mobile phones, computers/laptops/tablets, audio/visual, etc.

At Mobile Fun, we set our standards high, so you’ll be highly literate and numerate, with strong IT skills and you will also have an intuitive understanding of the modern online world.

Above all, you will enthusiastic to learn and excited about the opportunity to develop your career at an ambitious and growing online retailer.

 

To Apply

Apply for this position using our easy on-line application form.  Please include a short covering letter/email with your application – and make sure it explains why you are an ideal candidate for the Mobile Fun E-Commerce Graduate Programme.

 

Please note that there are 4 graduate intakes for this programme per year – in January, April, July and October. Interviews occur frequently but we recommend you apply ASAP as interview places are limited.

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Web Developer – PHP MySQL

Keywords: Web Developer, PHP, LAMP, MySQL, Developer, Graduate, E-commerce

Mobile Fun (www.mobilefun.co.uk) has a vacancy for a PHP Web Developer to join our Web team. This is a great opportunity to work at a leading online retailer, developing large scale web applications which are used by thousands of customers every day.

In this technical role, you will be responsible for PHP/MySQL web development in a LAMP environment. Working as part of a fast-paced, dynamic team, you will develop a wide variety of PHP/MySQL e-commerce web applications.

As well as web application development, you will be involved in usability, conversion rate optimisation, SEO, back-end systems development and providing support. Key technologies include MySQL, PHP5, Zend Framework, Linux, Apache, HTML, CSS, Javascript, JQuery, etc.

The Web team uses an Agile Software Development approach to ensure a collaborative team working and learning environment.

About you

  • You will either have a 2.1 or above degree in an IT-related subject, or will have equivalent technical experience.
  • You will be experienced with PHP/MySQL development, have good SQL skills and be interested in working towards becoming a Zend Certified PHP Engineer.
  • You will be able to demonstrate a disciplined approach towards systems development, and be able to design scalable applications following Object Oriented methodologies.
  • You will have a passion for IT and mobile technologies and be excited about joining a leading online business.
  • You may have some knowledge of performance optimisation techniques for web applications.

To Apply

Apply for this position using our easy on-line application form, Please highlight your relevant experience for this role and why you think you are suitable for it.

Please note that interviews are currently taking place – so please apply ASAP.  We look forward to hearing from you!  If you have any questions about the role, please do not hesitate to get in touch.

We look forward to hearing from you!

Based in Birmingham, Mobile Fun is the UK’s leading online retailer for accessories for mobile phones, tablets, e-book readers and more.

Online Retailer of the Year (Mobile News Awards 2012 & 2011)
Online Retail Awards 2011 – Winner – Computers and Telecommunications
Award Winner – Deloitte 2007 Fast 50 Awards: No. 35
The UK’s 7th Fastest Growing Technology Based Company (Sunday Times Tech Track 100, 2006)

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E-Commerce Manager (USA)

Mobile Fun is coming to the USA!

Based in the UK, Mobile Fun is Europe’s leading online retailer for mobile phone accessories. We are a team of 60 people, working across offices in the UK, France and Germany, with more offices opening soon in Spain, The Netherlands and Italy. After the success of our European expansion programme, we are now expanding to the USA.

We are looking for an ambitious and enthusiastic person with a high level of knowledge in mobile phones and E-commerce to be our E-commerce Manager for the USA. Your first job will to set up an office in the New York / New Jersey area. After this, you will be responsible for helping us to launch our US website, localising our proposition to the US-market, and recruiting a team as the business grows.

Your responsibilities will include:

  • Establishing Mobile Fun in the USA and setting up a small office.
  • Localising a large number of products and product descriptions for the US market.
  • Working with the UK Web Development team to launch the Mobile Fun website for the USA, including customising menus, links and pages.

Following the launch project, you will be responsible for all aspects of Mobile Fun USA, including:

  • Management of the Mobile Fun US office – responsible for localising products, order processing, logistics and customer support.
  • Managing administration of our US office, including liaising with legal and accounting/tax advisors.
  • Managing Online Marketing programmes, such as Pay Per Click, SEO, Affiliate, Blog Marketing, etc.
  • Providing customer support for the US, including managing emails and telephone calls.
  • Improvement of the Mobile Fun USA market proposition, including competitor analysis, improving website conversion, etc.
  • Working with the UK Web Development team on website optimization, search engine optimization, etc.
  • Travelling to the UK head office in Birmingham at least once per month.

About you

  • You will have a high level of knowledge of mobile phones and tablet technology.
  • You will have an expert level understanding of e-commerce and online marketing.
  • You will have excellent communications skills.
  • You will be enthusiastic about the potential for Mobile Fun in the USA, and be ready for the challenge of playing a key role at an international online retailer.

Applications

Submit your CV with a brief covering letter/email online, or by email to jobs@mobilefun.co.uk.

Please remember to outline your knowledge of mobile phones in your covering letter, and to tell us why you are the best candidate for this role.

We look forward to hearing from you!

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Systems Manager

Keywords: Systems Administrator, IT Manager, Linux, LAMP, MySQL, PCI DSS, Networking, DNS, Windows, E-commerce

Mobile Fun (www.mobilefun.co.uk) has a vacancy for a Systems Manager to join our IT team. In this role you will work alongside the Head of IT and Systems Administrator to manage internal and external IT systems.

As one of the UK’s leading online retailers, we operate a complex e-commerce infrastructure and so we are seeking candidates with extensive experience of maintaining open source IT systems.

The role

In this highly technical role, you will be responsible for managing all aspects of our IT systems, in particular our Ubuntu/Debian Linux servers in a busy network environment. Your responsibilities will include:

  • Managing all internal and co-located IT infrastructure including circa 25 servers.
  • Maintaining LAMP (Linux, Apache, MySQL, PHP) stack servers, configuring and optimising at all levels of the LAMP stack.
  • Managing MySQL databases, including configuring replication, managing database backups, performance monitoring and optimisation where necessary.
  • Supporting the web development team, maintaining virtualised development and test environments and providing technical feedback.
  • Implementing and maintaining automated build processes.
  • Managing network security, including PCI/DSS security reviews and software audits.
  • Managing company firewalls (e.g. Smoothwall and other vendors) and anti-DDOS appliances. Maintaining VPNs, Email, DNS, Domains, etc.
  • Supporting around 50 Windows/Ubuntu PC users, Printers, Phone systems, as well as maintaining other technologies in the company.
  • Upgrading and repairing IT hardware, configuring new servers eg. Managing RAID arrays, etc.

About you

This role is suitable for someone who has experience in managing server performance and security in a moderately complex network environment.  The successful candidate will demonstrate:

  • At least 3-5 years hands-on commercial Systems Administration experience, managing Unix/Linux servers and Windows clients.
  • Experience in configuring, troubleshooting and optimising LAMP (Linux, Apache, MySQL, PHP) stack environments.
  • Experience managing MySQL databases, ideally in a replicated server environment.
  • Experience in network design and firewall configuration.
  • An enthusiasm for IT that goes “beyond the day job”. You might manage servers or systems at home or online in your spare time, or play a part in the local tech community.

Applicants with the following qualifications or experience will be at an advantage:

  • Configuring and maintaining RAID arrays and other server hardware.
  • An active interest in the latest IT, Internet and Cloud technologies.
  • Experience or understanding of compliance with the PCI Data Security Standards.
  • Familiarity with the Ubuntu or Debian Linux distributions.
  • Scripting experience and automating common systems administration tasks with PHP, Perl, Ruby, Bash, Shell, etc.
  • Experience with Cloud Technologies, e.g. AWS, Amazon EC2, etc.

To apply

To Apply

Apply for this position using our easy on-line application form, Please highlight your relevant experience for this role and why you think you are suitable for it.

Please note that interviews are currently taking place – so please apply ASAP.  We look forward to hearing from you!   If you have any questions about the role, please do not hesitate to get in touch.

We look forward to hearing from you!

STRICTLY NO RECRUITMENT AGENCIES

Based in Birmingham, Mobile Fun is the UK’s leading online retailer for accessories for mobile phones, tablets, e-book readers and more.

Online Retailer of the Year (Mobile News Awards 2012 & 2011)
Best Online Retailer – ECMOD360 Direct Commerce Awards 2012
Online Retail Awards 2011 – Winner – Computers and Telecommunications
Award Winner – Deloitte 2007 Fast 50 Awards: No. 35
The UK’s 7th Fastest Growing Technology Based Company (Sunday Times Tech Track 100, 2006)

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