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Buying for Business – Terms and Conditions

MOBILE FUN LIMITED
TERMS & CONDITIONS  – BUSINESS SALES ONLY
PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE

General
This Website is owned by Mobile Fun Limited, a company registered in England (company number 3914470) The company’s registered office is at Unit 16, Network Park, Duddeston Mill Road, Birmingham, West Midlands, B8 1AU, UK.(“we”, “us”).
You are registered with us as a business customer and these are the Terms and Conditions of sale that apply to transactions between you and us.
By purchasing any products (the “Product(s)”) and by using this Website you acknowledge that you have read and you agree to be bound by and comply with these Terms and Conditions.

Buying Products on Our Website

All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.

Orders can only be accepted from businesses which have a Mobile Fun Corporate Account and must be submitted on a company Purchase Order to our Corporate Team by fax: +44 (0)121-345 0909 or email: corporate@mobilefun.co.uk.

Applications for a Mobile Fun Corporate Account can be submitted using an online application form.

All of our prices are inclusive of VAT. Delivery charges will be calculated following the processing of your Purchase Order – All goods are shipped using a signed for service. We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalogue may be mis-priced or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure, and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price. We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be dispatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for dispatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only.

Note:
Mobile Fun Corporate does accomodate Business Purchase Orders  from outside of the European Union (EU); however relevant paperwork to establish a businesses VAT exempt status must be completed prior to the shipping of goods otherwise transactions will be subject to UK VAT.

In all other circumstances you are advised not to place orders with a shipping destination outside of the EU using the available shipping options (which also operate within some non-EU territories e.g. Jersey & Guernsey – VAT-free zones outside of normal UK and CE trade tariffs);  in doing so you agree to accept the VAT levied against your purchase.

Accepted Methods of Payment

Primary methods of payment for goods ordered:

Cheque/Postal Order
If you are paying by cheque or postal order please make cheques payable to ‘Mobile Fun Limited’ and put your customer account  number on the back of the cheque. Post your cheque to the following address:

Mobile Fun Limited
Unit 16 Network Park
Duddeston Mill Road
Birmingham
B8 1AU
United Kingdom

This may take up to 10 working days to clear in full.

Telephone/ Online Payment
* For security details, please see our privacy statement.
Card payments can be made using any of the following methods:

  • Visa
  • Visa Delta
  • Visa Electron
  • Maestro/Switch/Solo
  • MasterCard

Also:

  • PayPal

Please note that we do not accept American Express cards.
If you are ordering outside of the UK, please be aware that your credit card company may charge a currency conversion fee.

Direct Bank Deposit
This can be arranged at any branch of Barclays Bank with the following details:

Account name: Mobile Fun Limited
Account number: 2081 3788
Sort code: 20-84-13
IBAN: GB18BARC20841320813788
Swift: BARCGB22
o Bank Transfer
If you are paying by bank transfer, you must provide your order reference number and your full name as the reference requested by your bank. Failure to do so will result in a delay in your order being processed as we will not be able to match your payment to your order.For orders placed in Pounds Sterling:

Account name: Mobile Fun Limited
Account number: 20813788
Sort code: 20-84-13
IBAN: GB18BARC20841320813788
SWIFT ID: BARCGB22

For orders placed in Euros:

Account name: Mobile Fun Limited
Account number: 66712066
Sort code: 20-54-78
IBAN: GB82BARC20841366712066
SWIFT ID: BARCGB22

Please note: your bank may charge for this service, please make sure to include any bank fees when you pay. Bank Transfers may take up to 10 working days to clear in full, after which we will process your order and despatch your goods.

Delivery
The Products are at your risk from the time of delivery.
Ownership of the Products shall not pass to you until we have received in full (in cash or cleared funds) all sums due to us in respect of:

  • the Products; and
  • all other sums which are or which become due to us from you on any account.

We shall be entitled to recover payment for the Products even though ownership of any of the Products has not passed from us.
Until ownership of the Products has passed to you, you must:

  • store the Products (at no cost to us) separately from all your other products and products of any third party in such a way that they remain readily identifiable as our property;
  • and not destroy, deface or obscure any identifying mark or packaging on or relating to the Products;
  • maintain the Products in satisfactory condition and keep them insured on our behalf for their full price against all risks

Your right to possession of the Products shall terminate immediately if:

  • you have a bankruptcy order made against you
  • or make an arrangement or composition with your creditors,
  • or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors,
  • or (being a body corporate) convene a meeting of creditors (whether formal or informal),
  • or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation,
  • or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof,
  • or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of you,
  • or any proceedings are commenced relating to your insolvency or possible insolvency
  • or we have reason to believe that any of the above are likely to occur;
  • or you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you
  • or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986
  • or you cease to trade;
  • or you encumber or in any way change any of the Products.
If the goods do not arrive or are incomplete, are the wrong goods or are damaged when you open them, you must tell our Customer Services Department within 14 days of receipt or expected delivery telephone 0844 249 5058.

Your Right to Cancel
You can cancel your contract with Mobile Fun within 5 working days of delivery (starting the day after the receipt of the goods).  You should inform Mobile Fun in writing, ether by email, fax sent to the Corporate Management Team.

If your order is in transit or you have already taken receipt of it, then to cancel this contract you must complete the Mobile Fun Online Returns Form and return the unwanted item/s together with the reference number provided.

You are responsible for returning the goods in a re-saleable condition at your own cost unless the goods are faulty or mis-described. Please review the Returns Policy detailed below.

The goods must not have been used, must be complete with all components and the packaging must be not be damaged. Note that if these conditions are not met we may not accept returned goods; You will be credited for the goods within 30 days of notifying Mobile Fun of the cancellation.

We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items. Please ensure that all returns are securely wrapped and packaged.
We cannot be held responsible for any units that have been damaged in transit.

Returns Policy
At Mobile Fun we have every confidence that you will be delighted with your purchase. However, in the event that you wish to return any goods purchased, then please follow the applicable policy detailed below.

Faulty Goods – within 14 days
If your goods are faulty on arrival, you have 14 calendar days in which to inform us of the fault.

First complete our Mobile Fun Online Returns Form and then return the faulty product back to Mobile Fun. To ensure your return is processed without delay, please ensure you include the Returns Reference Number provided or enclose a printed copy of the completed online returns form. Check that all returns are securely wrapped and packaged.

Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you ( In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued – i.e. memory card reading faults, handset not powering up etc.). In this instance you will be liable for the return carriage.

Goods outside 14 calendar days shall be issued with a replacement only.

Unwanted Goods – within 7 days
You can return unwanted goods within 7 calendar days of delivery and we will refund or raise a credit note for the price paid for the goods – you are responsible for return postage cost.
If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you, or charge you a re-stocking fee*.

Unfortunately we cannot refund, replace, or exchange certain products if the seal/packaging has been broken or opened. This is applicable to product software, all types of replacement batteries, Memory, Media Cards or similar products. Wireless or Wired Headsets are also excluded where evidence of in-ear use has been identified; this is due to reasons of hygiene.
If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase*.

Any return that is not accompanied with the returns form or returns reference number will be held by Mobile Fun for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.

*These terms do not affect your statutory rights.

Replacements & Refunds

Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

Discounted, Special Orders & Single SKU Bulk Orders
We will gladly accept  special orders for products from manufacturers we represent, but which are not currently carried in our inventory.  In addition Bulk purchase of individual SKUs can be arranged.

Where a purchase order contains discounts, special order lines, bulk quantities across individual lines or a combination of all 3 then  the Purchase Order can not be cancelled once goods have left our suppliers or returned under our Returns Policy.
Special orders must be prepaid, prior to products being ordered from suppliers and shipped to the delivery address on your Purchase Order.


Manufacturers Warranty

Outside of the 14 day faulty return period, returned items can not be accepted, unless covered by manufacturer’s warranty. Items returned to us will be forwarded to the manufacturer for repair or replacement.

For repairs/replacements under manufacturers warranty for any item except Sim free, pay as you go or contract please complete our online returns form and return the faulty product to Mobile Fun. Please include the reference number provided to ensure your return is processed without delay.

For repairs/replacements under manufacturers warranty for Sim free, pay as you go or contract, see Mobile Phone repair section below.

Please note that warranty claims beyond 30 days for SIM-free handsets are resolved in the most prompt manner through your local repair centre. Please call us for manufacturer repair centre details..

General Handset Return Conditions
All returns should be in as new condition with screen and keypad protective film intact (where applicable).The handset must be returned packaged in the original undamaged box including the box inners as well as the phones accessories and literature that came with the phone Mobile Fun cannot be held responsible for any numbers or data lost.Your return will be rendered void or will attract an administrative charge as detailed in the charges section below if:

  • Changes to manufacturers settings have been made
  • Deleting pre-installed manufacturers content such as games
  • Evidence of the phone being opened or attempts to tamper with fixing screws/clips
  • The phone or memory card contains personal data such as photos, contacts or any other downloaded content such as ring-tones, games etc.
  • The phone is protected by the non default pin code
  • Seal of included licensed software has been opened

Charges
The following handling charges are applicable in instances where:

  • Removal of personal data     £25.00
  • Cosmetic damaged handsets (i.e. scuffs, minor scratches etc.)     £50.00
  • Damaged/missing handset box     £20.00
  • Missing handset manual     £14.50
  • Missing manufacturers/personal hands free kit     £19.50
  • Missing leather case, in-car charger, battery, mains charger, CDROM software , data cable etc.     £19.50 each

In instances whereby Personal Data cannot be removed from the handset using the manufacturer’s reset functions or the seal of the included licenced software has been broken, your handset will be returned to you.

Note: All Charges are exclusive of VAT which will be chargeable at the current rate at the time of return.


Mobile Phone Repairs

INFORMATION
For repairs/replacements under manufacturers warranty please complete our online returns form and return the faulty product to Mobile Fun.

PACKAGING
Please ensure that the handset is securely wrapped and packaged. Do not send any accessories including the battery and battery cover except in cases when the fault is a power/charging fault then send the battery and the charger. We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items. We cannot be held responsible for any units that have been damaged in transit.

SIM/MEMORY CARDS
It is imperative that all Sim/memory cards are removed from handsets. Cards must not be returned with the handset and we cannot accept any responsibility for cards, credit on pre-pay cards, or call charges on contract phones. If we do receive a Sim/memory card it will be disposed of on site for security reasons.

DATA/WAP SETTINGS/RING TONES & LOGOS
Please be aware that part of the test procedure may include upgrading the software on your phone. If the memory is cleared and reset as part of the repair process, Mobile Fun Ltd cannot be held responsible for any numbers or data lost.

PROOF OF PURCHASE

A copy of the proof of purchase must accompany the phone to validate the warranty. Failure to do so may delay the turnaround time of your repair. This can be a copy of your original invoice that was dispatched with the handset.

WARRANTY
If the unit is in warranty the engineer will repair or replace the phone depending on the manufacturer’s procedure. Physical or liquid damage is not covered by manufacturer’s warranty and is subject to either a charge for repair which will be quoted prior to action being taken or a charge of £25.00

All handsets carry a one year manufacturers warranty. If your faulty item is not covered by being outside of the warranty period or damage that is not covered, then please refer to the Charges section below.

Should the fault/damage on your handset be deemed as not being covered under the manufacturers warranty, then we will inform you by post as to the cost to repair the handset. Handsets which are deemed as beyond economical repair may not be repairable and will incur an administrative fee of £25.00 for it to be returned in the condition it was sent.

Should you accept the repair charge, then Mobile Fun Limited must be informed within 10 working days from the date of receipt for the repair cost. Failure to inform or notify Mobile Fun Limited of acceptance of the charge within this time period will result in your handset being returned to yourself un-repaired and will incur an administrative fee of £25.00.

CHARGES
The following handling/inspection charges are applicable:

  • Physically damaged or contains liquid ingress – £25.00
  • No Fault Found – £25.00
  • Beyond Economical Repair – £25.00
  • Refusing an Estimate – £35.00

All above charges include return postage
Disposal of unit – £20.00

Note: All Charges are exclusive of VAT which will be chargeable at the current rate at the time of return.

Information You Provide To Us
The following applies to any information you provide to us, for example during any registration or ordering process.

* You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name, email address, telephone number and address, to the extent reasonably necessary to fulfill your order, market/communicate products and services and deal with any enquiries relating to the same whether by us, our partners, successors (including the purchaser of the whole or part of our business), associates or sub-contractors (together our ‘Partner Companies’). If you would like to request information or review or modify any part of your personal information then you should e-mail us at data@mobilefun.co.uk.
* If you obtain or choose to buy products through our website or give us personal information then we may collect information about your buying behaviour and if you send us personal correspondence such as emails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these terms and conditions as ‘Personal Information’

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