Comments on: Save £5 on all orders over £25 this Bank Holiday weekend

By: Andy

Andy — Tue, 01 Sep 2009 11:06:00 +0000

Hi All,
I’ve just spoken to Customer Services and a refund will be processed for the £5. We can’t take it off the order value as the transactions have all been processed and are in the process of being despatched, so you should see it credited back onto your card in the next few days.

Any problems give me a shout.

By: Dave Miller

Dave Miller — Mon, 31 Aug 2009 21:07:47 +0000

Just did exactly the same thing as James

My order number is MF1624280. Is there any chance you could also apply the £5 discount to my order too?

By: Gareth Connett

Gareth Connett — Mon, 31 Aug 2009 18:54:45 +0000

HI
Just read the comment from James.
Nice to see you are going to refund him. A forward thinking Company obviously looking to keep it’s reputation. You offer great service, a great website and a vast array of products.
Thanks,
Gareth.

By: David Stewart

David Stewart — Sat, 29 Aug 2009 00:25:20 +0000

I think I May have missed the Boat Too!..Will I Get £5 off my recently Purchased Order? (A Mugen Battery for a ‘TOCCO’ Ultra Edition)….Regards David

By: Andy

Andy — Fri, 28 Aug 2009 18:23:05 +0000

Hi James, You’ve not been ripped off don’t worry. We did put a banner on every product page and on the check out to let everyone know about the offer as we know that often people come into the site through google.

We’re not in the offices now until tuesday, but let me know your order number and I’ll see if we can get the £5 refunded.

Andy

By: james

james — Fri, 28 Aug 2009 18:07:43 +0000

damn, I clicked to the site through google shopping straight to the item i wanted to buy & missed out on the £5 off , as i didnt check out the home page before ordering.
wouldnt it have been more user friendly to just say £5 off all orders over £30 & automatically deduct it? I feel ripped off.