Hotmail on your mobile (and iPhone!)

Tuesday 17th March 2009 by Andy in How to Guides.

I think I’m safe in saying that most people have, or have had a Hotmail account. Up until recently it was my main email account outside of work, but as I needed my own email while I was out and about, Hotmail lost its appeal as it was a web only email service and was only accessible by logging into the web/wap site on my phone – a slow and frustrating process.

Thankfully, Hotmail have now added POP3 support to their email services. For those that aren’t up to speed on email jargon, POP3 is a protocol that lets pretty much any email program send and receive email. So now it doesn’t matter whether you’re using your mobile, iPhone, BlackBerry, Mail on Ovi, Outlook, Thunderbird or any other email program, you can now get your email where ever you want!

To set up Hotmail on your phone or email application, these are the settings that you’ll need:

POP Server: pop3.live.com (Port 995)
POP SSL required: YES
Username: Your windows live ID/Email Address (myname@hotmail.co.uk)
Password: Your usual sign in password
SMTP server: smtp.live.com (Port 25)
Authentication Required: Yes (Same username and password as above)
TLS/SSL required: Yes

If you’re not familiar with setting up email on your phone, most handset manufacturers can send the settings through for you. Just make sure you have all the information listed above to hand, and then click on your manufacturer below to go to their email set up wizards.

If your handset manufacturer isn’t listed here, this just means that they don’t have a settings wizard, so you’ll need to consult the user manual for your handset to find out how to set up your phone for email.

For BlackBerry handsets, please see our guide on Setting up BlackBerry Email.

iPhone users simply need to add a new account, enter your username and password and the rest of the settings will be downloaded for you.

If you have a Samsung handset (Tocco Ultra in particular) and are having problems configuring your email account, the settings are explained in detail on the Mobile Fun Forums

(1 votes, average: 5.00 out of 5)

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64 Comments

64 Comments so far

by Craig Fitzpatrick

On March 25, 2009 at 8:47 am

This works great for receiving emails but should I be able to send emails using this method? Messages just seem to be languishing in my ‘Outbox’.
by Craig Fitzpatrick

On March 25, 2009 at 9:03 am

Sorry, should have follwed all the instructions! It works fine!
by Warreb

On April 3, 2009 at 12:35 pm

I Went to nokia option as I have n96 and I was only sent 1 configuration message?

I have done the settings manually myself and can recieve and connect to my inbox but I cannot sen messages?

Can anyone help?
by Andy

On April 3, 2009 at 12:39 pm

You might need to change your ’send’ settings to be those of your network provider.

Let me know which network you’re on and i’ll hunt out the SMTP settings for you
by Warren

On April 3, 2009 at 2:04 pm

Hi Andy

Thank you so much for your response it is appreciated.

My network provider is T mobile

My outgoing setting are as follows
Outgoing Mail server: smtp.live.com (Port 25)
Security: SSL/TLS
Username:(myname@hotmail.com)
Password: My Password
Access Point in use T-mobile internet
by Andy

On April 3, 2009 at 2:10 pm

Hi Warren

Try changing your smtp settings to this one:

smtp.t-mobile.co.uk

some networks restrict smtp access to other servers to prevent spam being sent.

Andy
by Warren

On April 3, 2009 at 2:15 pm

It says internet server not found when trying to send?
by Andy

On April 3, 2009 at 2:19 pm

Which email program are you using on the phone? is it the email program on the phone or the mail on ovi application?
by Andy

On April 3, 2009 at 2:23 pm

if that smtp didn’t work, try smtp.t-email.co.uk
by Warren

On April 3, 2009 at 2:31 pm

Still doesn’t seem to be working

It connects but doesn’t send the message, then disconnects leaving the message queued in the outbox.
by Warren

On April 3, 2009 at 2:32 pm

I am using a hotmail email address?
by Warren

On April 3, 2009 at 3:07 pm

Any ideas?
by Hotmail on Nokia N96 - Mobile Fun Forums

On April 3, 2009 at 3:09 pm

[...] on Nokia N96 The method on your blog works great for receiving emails but should I be able to send emails using this method? Messages [...]
by Andy

On April 3, 2009 at 3:15 pm

This might get lengthy, so I’ve moved this over to the forums to get this figured out for you – We will get this sorted

Follow this on the Forums
by suz

On April 3, 2009 at 3:51 pm

I can not get this tor work for my Iphone. am I doing something wrong? please mail me
by Warren

On April 3, 2009 at 4:01 pm

I have registered but I can happily inform you setting up windows live messenger via the download link provided works for sending and reciving e-mails.

The set up is nice and easy and solves the problem with setting up your hotmail on the N96.

I hope others can be helped form this as it has taken me all day.

Cheers
by Andy

On April 3, 2009 at 4:19 pm

Hi Suz,

I’m uploading some pics to the forum now for the iphone settings.

Click here to go to this thread on the forum
by Andy

On April 3, 2009 at 4:26 pm

Glad its all working now Warren. I’ve fixed the bug on the forum too.

Andy
by Sara

On April 24, 2009 at 2:18 pm

I’ve just got the new Samsung Tocco Ultra and it’s a lovely phone but the manual only covers the basic functions so for things like setting up email there are no instructions at all! I’m trying to set up my Hotmail account and have used all the settings above. It seems to connect and tries to download then I get a message saying ‘Hotmail: invalid password or ID’. I have tried the SMTP address as both O2 and Live and it doesn’t make any difference. I have also checked my email address and password and both are correct. Any ideas?
by Andy

On April 24, 2009 at 3:14 pm

Hi Sara,

Apologies if any of these questions seem obvious

have you made sure that you’ve put the @hotmail.co.uk part of your email address in as your user ID?

delete the password you entered and try it again too, sometimes, using a phone keypad, you get an extra press of a key without realising and you got a character wrong.

If you’ve tried these and its still not working, let me know and i’ll get a phone out the warehouse and try it.

Andy
by Sara

On April 25, 2009 at 10:28 am

Andy,

Yep I tried both of those things. I also tried it with another hotmail address I have (in case it didn’t like my email addrss for any reason) and that made no difference either. Also there seem to be slightly different setting suggestions elsewhere on the web (Wikipedia suggests different port numbers) so I tried those too. I’m no technical whizz but I really don’t think I’ve made any schoolboy errors on this!

Sara
by Andy

On April 25, 2009 at 11:00 am

Cool, Sorry for asking, but you’d be amazed at the things some people do

I can’t get my hands on one until I’m back in the office on Monday, but will go through it step by step and see if there is anything slightly different on the Tocco Ultra

Let me know if you manage to get it working in the mean time!

Andy
by Sara

On April 25, 2009 at 11:16 am

Thanks, will do.
by Karen Hamilton

On April 26, 2009 at 8:15 pm

Hello Andy, I am having the same issue as Sara, gone thru the whole process as given on the O2 website, checked all my settings passwords etc and when I try to download my e-mails I get the “invalid Password or ID” error – I am able to send e-mails thru my Samsung Tocco but not receive them. Hope you can help or offer some advice. Thanks Karen
by Andy

On April 27, 2009 at 9:24 am

Hi Sara & Karen,

I’m waiting for our delivery to arrive as we sold out over the weekend. Should be here mid morning, and as soon as it is I’ll get it set up on the phone and post back and let you know how I get on.

Andy
by Andy

On April 27, 2009 at 11:37 am

Right, sussed it!

I’m guessing that like me you set it up using the email wizard, which only takes the bare basics off you in the way of information. Once you’ve finished the wizard, you need to go back in and edit a setting or two.

On your email accounts screen, choose your hotmail account, on the next screen you can scroll down, and you need to look for “POP3 Port” it will probably say 110, if it does you need to scroll down a bit further to “secure connection” and change it to SSL. this should then change the port number above it to 995.

Scroll down further and you’ll see the username field, this will probably only be the bit before the @ sign, you need to put your full email address in.

Once that’s done, press save and come back to the messages menu, scroll down and hit settings -> email -> email profiles and make sure you’ve got a wap profile selected (not MMS) to connect to the net to download your emails.

That should be all you need to change to get it working.

The first time you connect you might see a security certificate error, accept it and your emails will start to download

Any other problems let me know
by Sara

On April 27, 2009 at 12:47 pm

Got it, thanks for all your help Andy!
by Andy

On April 27, 2009 at 3:01 pm

No Worries! Glad its all working
by JIm

On April 29, 2009 at 11:00 am

Having the same problem as sara with the tocco ultra and hotmail. Tried your advice above but to no avail still getting “invalid password or ID message.

Any help would be most appriciated.

Jim.
by Andy

On April 29, 2009 at 11:08 am

Hi Jim, If all the port numbers are correct and the username is entered in full (with the bit after the @ sign) you shouldn’t be getting any errors.

Can you access internet normally on the phone using the web browser?

If you can, try deleting the email account off the handset, and then starting again from scratch, it might be that you’ve accidentally missed a step out.
by Sara

On May 1, 2009 at 10:14 am

Hi Andy, me again! I’ve been happily downloading my emails for the past week or so without a problem but when I tried to respond to one for the first time this morning I got a message saying ‘Hotmail: No Response’. I have tried to re-send the message from my outbox several times since then but get the same error message every time.
I also tried sending a new email (rather than a reply) as a test and I get the same error message every time and again, it just sits in the outbox. I’m afraid it seems the settings you gave out work fine for receiving but not for sending

Has anyone else had this problem?

Sorry to drive you crazy btw!
by Andy

On May 1, 2009 at 10:19 am

No worries, I was half expecting this to happen!

Chances are your network have blocked the hotmail smtp server for sending emails, so you’ll need to change the SMTP server to o2’s (smtp.o2.co.uk) you’ll need to leave it as a secure one, but change the log in details to those of your o2 online account. When you sign in to your o2 account online, and go to mail, you should see that you’ve got an o2 email address, use that as your username and your o2 password as your password and that should fix it.
by Sara

On May 1, 2009 at 10:50 am

Andy,

You truly are a star, it all works perfectly now!

Many, many thanks
by Andy

On May 1, 2009 at 10:52 am

Phew!

Glad it’s sorted!
by Angela

On May 2, 2009 at 4:26 pm

Hi Andy, just got the tocco ultra and having same problems as Sara had – using the hotmail settings you gave my emails are downloading fine. But when trying to send its giving the username and password error. I then changed the SMPT server and log on and password to my O2 account details, but getting a connection failed message. Any ideas to be able to send and receive successfully?
by Andy

On May 5, 2009 at 9:00 am

Hi Angela,

The only thing jumping out at me is that its SMTP not SMPT?

Might be worth double checking that – and apologies if thats just a typo on here

Your o2 log on details isn’t your normal username and password that you use to view your bill, its your O2 email address and password – O2 will have created this for you when you got your phone.
by mike

On May 21, 2009 at 9:20 pm

i can not get hotmail pop settings to work on my sony ericsson w910i. i on payg with three.

i have tried all the suggested settings and some variations, both manually on email client on phone and through the sony ericsson website.

i have contacted microsoft support, three and sony ericsson and nobody seems to have the answer.

please can anyone help me?
by Mike

On May 21, 2009 at 10:06 pm

I can not set up Hotmail on my Sony Ericsson w910i using POP settings.

I have tried the suggested settings and other variations but nothing works. I have tried both manually and through the Sony Ericsson website.

I have contacted Microsoft support, three.co.uk (my mobile network on PAYG) and Sony Ericsson but nobody can help.

Can anyone here?
by nokia e71 - Mobile Fun Forums

On June 5, 2009 at 4:13 pm

[...] How to – Nokia E71 support and this blog post has all the settings that you’ll need for hotmail: Hotmail on your mobile (and iPhone!) | The Mobile Fun Blog __________________ You’ve read the forum, now check out the Blog! [...]
by Juel

On July 2, 2009 at 5:33 pm

I have got a samsung jet phone and read the comments on here and can successfully download emails from my hotmail account. however, i cannot send mail. i changed my smpt thing to send.vodafone.net as i found it somewhere on the internet…it’s still not working!!! would appreciate a reply…
by Andy

On July 2, 2009 at 6:07 pm

Hi Juel,
I’m getting conflicting information on the vodafone website as to why you might have this problem. your best bet will be to speak to vodafone and get them to confirm the SMTP settings. Chances are you will need to authenticate your account somehow, but they will be the best people to tell you how to do this.

There is an online settings wizard that might be able to set your phone up for you, but as I don’t have a vodafone account i can’t check it.
http://online.vodafone.co.uk/dispatch/Portal/appmanager/vodafone/wrp?_nfpb=true&_pageLabel=templateCClamp&pageID=OS_0096
by Andrew

On July 12, 2009 at 8:09 pm

Hi, I have a Samsung Tocco and I’m having the ‘invalid username and ID’ issue as above. I’ve read all the other comments and changed the settings to match, but I’m having the same problems. Help!
by Andy

On July 12, 2009 at 8:11 pm

Which network are you on?
by David Williams

On August 1, 2009 at 6:23 pm

I have 3 hotmail accounts, a hotmail.com which i set up with a silly name eons ago so I also set up a more formal one as a live.co.uk. I’ve also got a joint account which I share with my partner for online bills which is a hotmail.co.uk address.

I can get the .com address working fine on my iPhone but the live.co.uk and the co.uk accounts can recieve mail but when I try to send i get an address not valid error message.

This seems to be a common problem with .co.uk hotmail accounts but as of yet I can’t find a work around and the MSN team have been completely useless in dealing with it.

Anyone got any ideas?
by Tracy

On August 7, 2009 at 11:47 am

Help me please, I am trying to set up email on my phone I have the samsung toca and I can download them ok but for some reason I cannot sent them, I get the no response from hotmail thing !

As far as I can see my settings are correct, am stumped ! Any suggestions?
by Andy

On August 7, 2009 at 11:49 am

You’ll need to change your SMTP settings to match those of your network provider – who are you with?
by Tracy

On August 7, 2009 at 12:00 pm

Hi Andy

I am with hotmail.com I have done the following and I still get the no response when trying to send an email. I am pulling my hair out !

POP3 Server: pop3.live.com (port 995) – SMTP Server: smtp.live.com (port 25) {Note: If port 25 has been blocked in your network or by your ISP, you can set SMTP port to 587 with TLS or SSL Encryption depending on the client in use} Note: Please make sure to check the box that indicates that your outgoing server requires authentication (in most e-mail clients, this is not checked by default). – Username: your full e-mail address – Password: your Windows Live ID password Also, our POP3 service requires that you use Secure Sockets Layer (SSL) with the POP and SMTP connection and use SMTP authentication. This is to ensure that your e-mail address and password are not subject to tampering.
by Andy

On August 7, 2009 at 12:05 pm

Sorry, I meant which network is your phone with! You’ll need to change smtp.live.com to your network smtp settings
by Tracy

On August 7, 2009 at 12:10 pm

Oh sorry it’s vodafone
by Andy

On August 7, 2009 at 12:12 pm

No worries, try changing the smtp.live.com to send.vodafone.net and don’t tick the ‘requires authentication’ box
by Tracy

On August 7, 2009 at 12:19 pm

Andy you have no idea how long I have been trying to get that to work ! It says it has been sent so lets hope I recevie it.

Thank you so much.
by Andy

On August 7, 2009 at 12:21 pm

No worries

Glad I could help!
by Tracy

On August 7, 2009 at 3:07 pm

Andy

For some reason it’s not sending the email, it says sent but you never recevie it !
by Andy

On August 7, 2009 at 3:34 pm

try changing the smtp port to 25 or 587, see if that works?

Its odd that the handset says it’s been sent – that would normally suggest that the settings on the phone are right but there might be a problem with hotmail/vodafone
by Tracy

On August 7, 2009 at 4:15 pm

Port 25 works and it says it’s sentthe other gives a no response. But I still don’t get the email !
by Andy

On August 7, 2009 at 4:32 pm

Hi Tracy, Have you checked your spam/junk folder to see if it’s been tagged as junk?

If you’re sending email from yourself, to yourself, it might be worth logging into the hotmail website to see if the emails are there – it might just be that there is a delay in your phone getting them?

The settings should be:

Account Name “hotmail”
SMTP Server “send.vodafone.net”
SMPT port “25″
Secure Connection ON
Incoming e-mail server POP3
POP3 Server “POP3.live.com
POP3 port “995″
APOP login NOT TICKED
Secure Connection SSL
Download limit “300″ (everytime i change it to 5 it changes it back)
IMAP4 Incoming e-mail NEW
Retrieving option SUBJECT ONLY
Keep on Server TICKED
My address “emailaddress@hotmail.com”
User name “emailaddress@hotmail.com”
Password “your password”
Use POP before NOT TICKED
Use SMTP TICKED
SAME AS POP3/IMAP4 NOT TICKED
User name
Password
by Tracy

On August 7, 2009 at 4:47 pm

Thanks Andy, yeah seems to all be there, I have tired sending ones to other emails adyy’s to and no such luck with retreving them.
by Andy

On August 7, 2009 at 5:11 pm

Right, I’ve had a look on the vodafone support forums and they’re saying that the hotmail smtp should work too, so, I’d suggest deleting your email off the account completely and starting again from scratch, but without using the account set up wizard that’s on the phone

Account Name “hotmail”
SMTP Server “smtp.live.com”
SMPT port “587″
Secure Connection OFF
Incoming e-mail server POP3
POP3 Server “POP3.live.com
POP3 port “995″
APOP login NOT TICKED
Secure Connection SSL
Download limit “300″ (everytime i change it to 5 it changes it back)
IMAP4 Incoming e-mail NEW
Retrieving option SUBJECT ONLY
Keep on Server TICKED
My address “mye-mail @hotmail. com”
User name “mye-mail @hotmail.com”
Password “my password”
Use POP before NOT TICKED
Use SMTP TICKED
SAME AS POP3/IMAP4 TICKED
User name “my e-mail @hotmail.com”
Password “my hotmail password”

You need to make sure that you’re using ssl on the smtp server too. I can’t get to a tocco at the mo to see the exact wording
by Michelle

On August 8, 2009 at 12:03 pm

Hi Andy/Tracy,

I’ve just found this thread as I’m having the same problem with a htc hero handset on vodafone. It seemed like emails were all sorted to send out (finally!) but all I get is an email sent message but no emails appearing in a different account! Arrrrgh!
by Andy

On August 10, 2009 at 10:02 am

Hi Michelle,

If you’re having the same problem, but with a different phone on vodafone, then I’m pretty sure this will be caused by a problem on the vodafone network. It might be worth contacting vodafone and asking if they have any problems with their SMTP servers.

If it was the settings on the phone, it wouldn’t send or say sent!
by Michelle

On August 10, 2009 at 10:09 pm

Hi Andy,

It will be interesting to see if anyone at Vodafone can even understand that question, as over the past few days they’ve been no help at all in trying to sort out this email issue! But thanks for your input, I’ll give them a call tomorrow and will let you know how it goes.
by Andy

On August 10, 2009 at 11:15 pm

the joys of call centres eh!

I used to work for vodafone, so I’ll try and get hold of some of my old colleagues, see if they can shed any light on this for us.

Good luck! Let me know what they say
by Pete

On August 23, 2009 at 8:48 am

I was having the same problem with sending e-mail from my Nokia 5800 on Vodafone, but then realised I had set up the Access Point in use to “Default”, and it was trying to connect using my wi-fi.

If you change the Access Point to “Contract WAP” it works fine.

I assume send.vodafone.net needs to see that you are connected on a mobile phone network to be able to send, and if you connect by Wi-fi it just sees an internet connection from a PC.

Hope this helps.
by Andy

On August 26, 2009 at 3:48 pm

Looks like all the test emails that I tried to send while I was figuring this out are finally starting to be delivered! What ever the problem was with vodafone, it seems to be fixed now.